Stephen Bray Email & Phone Number

San Francisco, CA, US

Point Richmond, CA

Coordinate and direct the operations for high-profile projects frominception to completion, ensuring all projects are completed on time, withinbudget while meeting high-quality standards. Work with Project Manager toprepare comprehensive action plans, including resources, timeframes, and budgets.

San Francisco Bay Area

• Drove strategic direction to achieve product vision in early stages of product life-cycle.
• Identified production and process inefficiencies at this CPG food business and reduced COGs 50% over 18 months.
• Iterated our MVP design quickly to grow sales from 0 to 350 retail stores, including prestigious chain Whole Foods.
• Created and maintained key trusted partnerships with our brokers and suppliers to grow sales and margins.
• Pitched and raised pre-seed investment for redevelopment of brand identity and e-commerce sales channel.

Munich Area, Germany

• Researched and planned an accommodation business in Western Africa and after relocation, the Ebola outbreak of 2014 curtailed the launch.
• Pivoted and developed an English training service for business professionals in Munich. Adapted learning material to motivate high performing professionals with engaging tailored business content. Client industries.

Mountainview, Leopardstown, Dublin 18.

• Led extensive process redesign effort after Vodafone’s £1B acquisition of C&W, successfully remapping and improving complex business processes across multiple companies for the launch of our first joint business SaaS.
• Planned and led process design and improvement workshops to ensure a great CX, reduce operational resources, increase quality and productivity on new product and service projects.
• Responsible for end-to-end CX, designed customer journeys to highlight pain points, communicated issues to stakeholders, workshopped solutions, tracked mitigations for launch and escalated issues to senior management.
• Translated CX requirements into IT project requirements, tracked service design through testing and collaborated with UAT team to ensure launch readiness.
• Supported business unit in actively driving service improvement, automation and revenue growth.
• Designed, wrote and communicated new proposition documentation to stakeholders in retail, contact centre ops, training and knowledge base team.

Argentina To Alaska.

Planned, organised a fully independent motorcycle expedition from the southern tip of Argentina to the northern coast of Alaska. Visited 17 countries while publishing travel articles along the way in Irish Newspaper, The Sunday Tribune and other travel publications.Skills developed: Resilience, self reliance, determination, problem solving, and cross.

Mountain View, Leopardstown, Dublin 18

• As process expert, joined project for launch of new core business billing platform for gap analysis.
• Reduced escalations 20% by analysing case data, creating and conducting re-training for support teams.
• Vodafone Ireland's final point of contact for customer network & data queries.
• Liaise with international mobile carriers regarding a range of services from private APN configuration to data and roaming services.

Mountain View, Leopardstown, Dublin 18

• Led, motivated and coached team of 15 to achieve KPIs. Analysed, troubleshot and solved care and data queries.

Mountainview, Leopardstown, Dublin 18

• Effectively work as part of a team to resolve all data product & services queries, including full mobile number portability.
• Take complete ownership of queries, ensure ticket resolution with service level.

Mountainview, Leopardstown, Dublin 18.

• Contacting customers to assess and improve their service, while upselling products and optimising accounts.

Climate Fellow

Ba Business Information Systems With Cloud Computing, Information Technology

Certificate In Media Production, Communication And Media Studies, Honours