Stephen Bright Email & Phone Number

Chiswick

Fairoak Estate Management has extensive experience of both residential block management and the property sector as a whole across London and Surrey so you can be confident that we have the best solutions for all the services and needs of your building at a price you can afford.

Chobham, Surrey

• Provide technical customer support for field based engineers as well as UK and overseas dealer networks• Taking and processing sales orders (orders taken by phone, email, & fax)• Handling of customer complaints in a professional manor• To provide after sales customer service support to end users, trade & Police• Distribution of stock to dealer networks, monitor stock levels and liaise with purchasing department to ensure minimum stock levels are maintained.• Remotely train external engineers by telephone • Assess, log and maintain all warranty claims• Liaise with the customer or franchise dealer to resolve warranty claims.• Supervising and training staff• Provide technical support by attending various exhibitions within the UK • Writing in house reports on warranty faults and providing suggestions as a countermeasure• Technical diagnostic fault resolution of all security products• Diagnostic resolution for motorbike customers• Writing technical manuals and user guides for security products• Updating technical data on company website• Overseeing and updating warranty, dealer and CRM databases• Monitor and work towards achieving company KPIThis position has provided me with a wealth of experience in a customer services environment where I liaise with the public, trade, Police and other such organisations both face to face, over the telephone and in written correspondence. I also utilise my strong problem solving skills, attention to detail and technical knowledge which this role demands.

Weybridge, Surrey

• Supervising a team of Technical Engineers• To provide after sales product support to customers, trade and Police• Provide technical support by attending various exhibitions within the UK• Represent the company at meetings throughout Europe and America• Work with Thatcham Motor Research Centre, VOSA (Vehicle Operator Service Agency) and Yamaha Motor Europe on Yamaha motor vehicles regulation compliance• Writing technical bulletins on reported warranty faults to countermeasure specific problems• Updating technical data for in house use• Diagnostic resolution for trade and Police• Expert witness for Police where necessary

Weybridge, Surrey

• To provide after sales product support to customers, trade and Police• Diagnostic resolution for trade and Police• Provide technical support by attending various exhibitions within the UK• Represent the company at meetings throughout Europe• Expert witness for Police where necessary• Writing technical bulletins on company products for in house, dealer and end user use.• Updating technical data for in house use• Writing technical bulletins on reported warranty faults to countermeasure specific problems