Stephen Brisson Email & Phone Number

Maumee, OH, US

Bowling Green, Ohio, United States

*ORACLE SQL*Report Writing*Data Analysis*General IT Support*Data Organization and Cleanup

Toledo, Ohio Area

Mishawaka, IN

Implement new Payroll & TLM clients. Configure system based on client documentation, as well as policy analysis and discussion. Walk clients through validating time, rules confirmation, and auditing final payrolls prior to submitting and posting payroll.- Implement and support on Kronos Workforce Ready software to clients across multiple.

Elkhart, Indiana Area

- Implementation of Time and Labor Management software(Asureforce)- Client and internal training on related products- Documentation creation for both processes and software used internally and externally- Policy analysis of incoming emplmoyee handbooks from prospective clients to identify gaps and offer suggestions on possible solutions- Customer support.

South Bend, Indiana Area

Support end users in a call center environment, logging all issues in Peregrine ServiceCenter. Resolve software and hardware problems over the phone if possible. Escalate calls as needed to third tier support and programming group. Personal responsibilities including:- Responsible for all BOH server builds. Required to image with correct backup, run all.

Kalamazoo, Michigan Area

Pickup and deploy PCs for the DMS process. Work with users after DMS to verify that all files and settings have been transferred. Install necessary software and provide first day tech support to users for new installation. Document all work performed using Service Center and work tickets. Assist BAU technicians as needed with day-to- day tasks.

Perform tech support both in and out of the shop environment. Provide phone based technical support to both business and home user clients as needed. Primary technical liaison for Trimedia Consultants Inc, Nordic Bay Restaurant, and Marquette Catholic Credit Union. Diagnose, document, fix, and explain problems with printing, viruses, networking, spyware.