Stephen Brisson Email & Phone Number

Maumee, Oh, Us

Bowling Green, Ohio, United States

*ORACLE SQL*Report Writing*Data Analysis*General IT Support*Data Organization and Cleanup

Toledo, Ohio Area

Mishawaka, In

Implement new Payroll & TLM clients. Configure system based on client documentation, as well as policy analysis and discussion. Walk clients through validating time, rules confirmation, and auditing final payrolls prior to submitting and posting payroll.- Implement and support on Kronos Workforce Ready software to clients across multiple industries(healthcare, delivery/logistics, clergy, education, manufacturing, etc.)- Engage in direct support for new and existing clients, including on call after hours support as needed- Analyze client handbooks and policies, identifying areas of concern as well as suggestions on ways to best utilize the new platform- Troubleshoot networking and connectivity issues related to time clocks and site access- Create internal and external guides for the custom reporting functions of the Kronos Workforce Ready platform

Elkhart, Indiana Area

- Implementation of Time and Labor Management software(Asureforce)- Client and internal training on related products- Documentation creation for both processes and software used internally and externally- Policy analysis of incoming emplmoyee handbooks from prospective clients to identify gaps and offer suggestions on possible solutions- Customer support as needed for items escalated by tier 1 support- Quality Assurance testing of software updates as needed to identify and validate issue resolution- Extensive SQL script work, involving the creation of queries, stored procedures, and data views

South Bend, Indiana Area

Support end users in a call center environment, logging all issues in Peregrine ServiceCenter. Resolve software and hardware problems over the phone if possible. Escalate calls as needed to third tier support and programming group. Personal responsibilities including:- Responsible for all BOH server builds. Required to image with correct backup, run all necessary updates, install all in house software, and verify full functionality.- When necessary, deliver and install replacement PC at restaurant locations. While on site, restore functionality and verify store is operational.- Responsible for Burger King WiFi rollout. Process requires determining a standard configuration for wireless and wired routers at all BK locations and then creating necessary documentation for store management and dispatched technicians. Documentation was then used by technicians while I provided phone support to resolve any unexpected issues.- Primary point of contact for all store networking/router problems. Duties include resolving issues as well as educating fellow analysts on best practices for router support and service.- Program and edit batch files as needed to process changes as requested by management.- Edit and run SQL hits using DBISQL to change table data as needed to resolve problems.- Assist in the configuration, installation, and support of new restaurants during the rollout phase.

Kalamazoo, Michigan Area

Pickup and deploy PCs for the DMS process. Work with users after DMS to verify that all files and settings have been transferred. Install necessary software and provide first day tech support to users for new installation. Document all work performed using Service Center and work tickets. Assist BAU technicians as needed with day-to- day tasks.

Perform tech support both in and out of the shop environment. Provide phone based technical support to both business and home user clients as needed. Primary technical liaison for Trimedia Consultants Inc, Nordic Bay Restaurant, and Marquette Catholic Credit Union. Diagnose, document, fix, and explain problems with printing, viruses, networking, spyware, and various other software/hardware based issues.- Helped in the installation and configuration of Cisco routers for medical clients throughout the Upper Peninsula of Michigan- Personally setup, configured, and installed full Restaurant Manager suite at Nordic Bay Restaurant- Administrative duties for dedicated clients such as adding and removing users from the domain, verifying backups, maintenance and configuration of newly installed servers and PCs- Completed training from StorageTek to provide service and support on Flexline drive arrays and automated tape libraries