Stephen Burch Email and Phone Number
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Stephen Burch personal email
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Stephen Burch is a Systems Manager at From The Heart Home Care - Bay Area. He possess expertise in customer service, sales, salesforce.com, direct sales, microsoft office and 6 more skills.
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Systems ManagerFrom The Heart Home Care - Bay AreaConcord, Ca, Us
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Client Success ManagerIntentmacro Aug 2022 - PresentLafayette, California, Us -
Director Of Lead Generation ProductSpiceworks Ziff Davis Sep 2020 - Apr 2022Austin, Texas, UsOversaw SOX lead delivery processes to ensure compliance- achieving 35% audit coverage on actualized revenue every month. Owned weekly predicted delivery projections for the lead genera@on product. Worked side by side with the Marketing team to create client slide decks and sales training materials to enable and empower our sales team. Work with software development teams to optimize internal tools and processes. Work with operations team to update revenue reporting to track internal metrics and goals. Assisted to write and refine a global RFP of $20M for our partner network in order to negotiate COGS, set appropriate expectations on quality goals, and reporting goals. -
Director Of Lead Generation Delivery OperationsZiff Davis B2B Apr 2019 - Sep 2020San Francisco, California, UsLead a global lead generation operations team overseeing campaign fulfillment, management, quality assurance, and delivery of leads. Coordinated operation integrations between three merging business units including multiple Salesforce.com instances, and various technology tools. Owned weekly revenue projections and consistently achieved under a 2% variance on projected to actualized revenue. Worked directly with sales reps on RFPs to strategize campaign fulfillment, pricing, and costs in order to set appropriate client expectations. -
Partner Operations AssociateZiff Davis B2B Jan 2014 - Apr 2019San Francisco, California, UsAchieved corporate goal of 70% 1st party generation and delivery of leads. Managed lead generation fulfillment for our clients, which including managing a call center, CRM data management and optimization, vendor fulfillment and relationship management, cost negotiations, and book keeping. I was embedded in the opera@ons team and collaborated with various departments including product, creative, email marketing, software development, finance, and sales.
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Lead Quality AnalystZiff Davis B2B Feb 2013 - Dec 2013San Francisco, California, UsGenerated Highly Qualified Leads in VoIP, ERP, CRM, and Web Conferencing via outbound telemarketing.
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Inbound Chat BankerU.S. Bank Feb 2011 - Nov 2012Minneapolis, Mn, UsChat with customers online about opening new accounts and recommending additional accounts to customers. Ask probing questions to assess customer needs. Handle legal disclosures and provide excellent customer service. Have been our team lead countless times when our manager is out of the office. The Chat Team is a new department at U.S. Bank and I am helping to develop the scorecard, and grading forms used to benchmark banker performance. Served on the Employee Engagement Committee for two years. We put on special events and give activities to bankers for them to stay engaged with their job. Assist manager in setting up team meetings by being the “Head of the party planning committee”, I organize our monthly meeting potluck for our team. -
Inbound Financial Sales BankerU.S. Bank Jul 2009 - Feb 2011Minneapolis, Mn, UsAnswer phone calls from customers looking for new accounts and recommend new accounts as well. Ask probing questions to assess customer needs. Handle sensitive information, handle legal documents, disclosures and provide excellent customer service. Made my sales quota for 13/18 (including 3 month learning curve period).
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Sales RepresentativeThe Orion Newspaper Jan 2009 - May 2009Find and request sales territories every week, handle contracts, money, ad placement requests, and sell advertising space in the newspaper.
Stephen Burch Skills
Stephen Burch Education Details
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California State University, ChicoBusiness Administration; Marketing
Frequently Asked Questions about Stephen Burch
What company does Stephen Burch work for?
Stephen Burch works for From The Heart Home Care - Bay Area
What is Stephen Burch's role at the current company?
Stephen Burch's current role is Systems Manager.
What is Stephen Burch's email address?
Stephen Burch's email address is sb****@****ico.edu
What is Stephen Burch's direct phone number?
Stephen Burch's direct phone number is +166130*****
What schools did Stephen Burch attend?
Stephen Burch attended California State University, Chico.
What skills is Stephen Burch known for?
Stephen Burch has skills like Customer Service, Sales, Salesforce.com, Direct Sales, Microsoft Office, Sales Process, Social Media, Microsoft Excel, Banking, Loans, Credit.
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