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23 years retail experience, 7 years management experience, and 10 years IT at Randall's grocery stores andMSP. Worked with multiple size business from 5-500 to support IT needs. Experience with Meraki networks fortroubleshooting, multiple vendors for Firewall/Router appliances (Meraki, pfSense, Sonicwall, Uplevel, Araknis).Built homelab to replicate enterprise environment including active directory, remote management, backup/restore,redundancy, with enterprise equipment. Teamwork with hybrid local and remote team to support and resolveissues. Established clear communication regarding results/troubleshooting steps needed with multiple levels ofpersonnel from end user to owner.
Cmit Solutions, Llc
View- Website:
- cmitsolutions.com/portland-central
- Employees:
- 1
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Network TechnicianCmit Solutions, LlcAustin, Tx, Us
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Network Operations Center TechnicianSpectrum Enterprise Feb 2024 - PresentStamford, Ct, Us -
Network TechnicianCmit Solutions, Llc Jun 2019 - PresentAustin, Tx, UsJun 2019 - Present (3 years 5 months +)Support Small - Medium businesses with Software upgrades, problem solving and other hardware /network upgrades - Thin Clients, Network upgrades, Laptop Upgrades.Configuring Servers using Windows 2012-2019 with Active Directory and other Remote DesktopServices -Firewall Deployments and configuration (pfSense, Sonicwall, Meraki), VPN Configurations (IPSEC, SSLVPN, OpenVPN, Wireguard)Backup / Disaster recovery using Unitrends, VeeamVirtual Server management using Hyper-V and VMWare Vsphere esxiWorked with Desktop Management software including Continuum IT 24/7, Webroot SecureAnywhereand SentinelOne on Windows and MacOS -
Network Operations Center TechnicianThe Select Group Jul 2023 - Jun 2024Raleigh, North Carolina, UsNoc Technician Contractor at SpectrumTechnical skills: Understanding of Cisco-based commands; Familiar with high-speed data, switch, LAN, WAN, OSI, model and routing protocols, including BGP, OSPF, RIP, EiGRP and IGRP; Knowledge of MSO, telecommunications technologies, HFC, CPE, DNS, DHCP email and management systems, such as CISCO CTM and CTC, AlcaltelSAM and NetAnalyst; Monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, MPLS and IP routing; Ability to use web portals, diagnostic tools, inventory tools, such as Granite and Nakina, monitoring tools, like Netcool, Big Brother, HP Openview and Unified, ticketing systems, such as Remedy and XMatter and MSO billing systems, like ICOMS and CSG; Experience with Microsoft Office. -
It Field Services TechnicianSafeway Apr 2016 - Jul 2023UsManaged IT Systems Support at 15 stores with option to cover a large geographical area 45stores(Austin, Houston, Louisiana)Troubleshooting including Meraki Network Uplift (65 stores), Meraki Wifi troubleshooting, SDWANTroubleshooting, VPN Troubleshooting, VMWare Servers install and repair, MDM using Mobicontroland Intune, POS equipment install for Toshiba/Verifone/Honeywell. Computer deployment and recoveryusing imaging tools. Printer Repair/Troubleshooting with Lexmark.Leadership amongst team by taking ownership to be local subject expert on multiple key items for repair(network / Virtual machines / MDM with SOTI MobicontrolCompTIA A+, Network +, Security + -
District LeaderPrimerica May 2013 - Apr 2019Duluth, Georgia, UsLife Licensed in State of TexasLicensed 6 and 63Financial Needs Analysis -
Grocery ManagerRandalls Food Market Jun 2006 - Apr 2016Weekly merchandising of the storeRun the store in absence of managerPayrollInventory controlShelf rotation, orderingSeasonal merchandisingManaging other departments to ensure smooth running of the departmentsRecruitingMeat CutterCash Office -
MerchandiserRetail Merchandising Services, Inc. Aug 2013 - Jun 2014Brooklyn Park, Minnesota, UsStore Planning and resets at Safeway stores in Texas
Stephen Burden Skills
Stephen Burden Education Details
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The University Of Texas At AustinEconomics
Frequently Asked Questions about Stephen Burden
What company does Stephen Burden work for?
Stephen Burden works for Cmit Solutions, Llc
What is Stephen Burden's role at the current company?
Stephen Burden's current role is Network Technician.
What is Stephen Burden's email address?
Stephen Burden's email address is st****@****way.com
What is Stephen Burden's direct phone number?
Stephen Burden's direct phone number is +171381*****
What schools did Stephen Burden attend?
Stephen Burden attended The University Of Texas At Austin.
What are some of Stephen Burden's interests?
Stephen Burden has interest in Children, Education.
What skills is Stephen Burden known for?
Stephen Burden has skills like Customer Service, Retail, Management, Sales, Microsoft Excel, Merchandising, Inventory Control, Customer Satisfaction, High Availability, Payroll, Excel, Organization.
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