General Office manager duties, including, HR, Office Process revision, PA duties to CEO,

During my position at London South Bank University, I direct regular help desk shifts to deliver superior quality customer services and improve satisfaction. I respond to student inquiries and complaints as well as resolve issues in a timely manner. I organize and participate in staff and team meetings, prepare minutes of meetings, and communicate to key stakeholders. I collect and assemble information for Learning Resources Centre metrics report, and deliver ad hoc metrics when required. I attend ICT meetings regarding ISIM and ICT TOPdesk (ICT Resources management system) steering groups. I manage activities of student IT help desk and LRC staff office. I procure stationary online and other peripherals via corporate card, and manage print and binding services.A few key achievements in this tenure include:★Spearhead the management and maintenance of digital skills team classrooms to deliver positive working environment.★Functioned in close collaboration with programmers to design, develop, and implement asset database, which improved accuracy and confidentiality of stored data.★Developed and implemented new cash generating services through demonstrating exceptional team leadership and change management aptitude.★Facilitated in securing institute of customer service accreditation by providing exceptional customer experience and improving client satisfaction.★Built and strengthened professional working relationships with key stakeholders to improve satisfaction and drive performance.★Delivered hands-on leadership for resources team that maintained more than 500 PCs across the department.

During this tenure, I ensured delivery of contracts within time and financial limitations without compromising on quality. Snapple freebies at different London stations. I secured a wide range of contracts for leading marketing company offering marketing services to a wide range of companies. I marketed AOL to become leading internet service provider within UK that accelerated business growth.

I oversaw day-to-day management of household in a special needs residential college. I planned and organized evening and weekend activities for residents, covering all operational aspects while ensuring smooth delivery of events without disruption. I managed budget and proper levels of household supplies. I educated residents on social, health and wellness, and cleaning skills. I taught life skills and history at NVQ level. I monitored physical and mental wellness of residents, and provided support and counseling on individual basis. I provided emotional support and compassion for young students to increase involvement in learning process.