Stephen Button Email & Phone Number

London, England, United Kingdom

London, United Kingdom

General Office manager duties, including, HR, Office Process revision, PA duties to CEO,

London, United Kingdom

During my position at London South Bank University, I direct regular help desk shifts to deliver superior quality customer services and improve satisfaction. I respond to student inquiries and complaints as well as resolve issues in a timely manner. I organize and participate in staff and team meetings, prepare minutes of meetings, and communicate to key stakeholders. I collect and assemble information for Learning Resources Centre metrics report, and deliver ad hoc metrics when required. I attend ICT meetings regarding ISIM and ICT TOPdesk (ICT Resources management system) steering groups. I manage activities of student IT help desk and LRC staff office. I procure stationary online and other peripherals via corporate card, and manage print and binding services.A few key achievements in this tenure include:★Spearhead the management and maintenance of digital skills team classrooms to deliver positive working environment.★Functioned in close collaboration with programmers to design, develop, and implement asset database, which improved accuracy and confidentiality of stored data.★Developed and implemented new cash generating services through demonstrating exceptional team leadership and change management aptitude.★Facilitated in securing institute of customer service accreditation by providing exceptional customer experience and improving client satisfaction.★Built and strengthened professional working relationships with key stakeholders to improve satisfaction and drive performance.★Delivered hands-on leadership for resources team that maintained more than 500 PCs across the department.

Whitstable, Kent

During this tenure, I ensured delivery of contracts within time and financial limitations without compromising on quality. Snapple freebies at different London stations. I secured a wide range of contracts for leading marketing company offering marketing services to a wide range of companies. I marketed AOL to become leading internet service provider within UK that accelerated business growth.

Rhandirmwyn, Nr Llandovery, Wales

I oversaw day-to-day management of household in a special needs residential college. I planned and organized evening and weekend activities for residents, covering all operational aspects while ensuring smooth delivery of events without disruption. I managed budget and proper levels of household supplies. I educated residents on social, health and wellness, and cleaning skills. I taught life skills and history at NVQ level. I monitored physical and mental wellness of residents, and provided support and counseling on individual basis. I provided emotional support and compassion for young students to increase involvement in learning process.