Designing and delivering Infrastructure architectures to meet business requirements, whilst meeting strict security code of connections. Providing support and maintenance for servers, storage and network devices.DutiesDesigning, implementing and managing Citrix Infrastructures, Presentation Server 4 - XenApp 6.5, XenDesktop 5.6 - 7.17, XenMobile 10 & Citrix NetScaler.Infrastructure Design & Project DeliveryDesigning, implementing and managing Active Directory and Microsoft PKIs.Implementing, managing and upgrading VMware vSphere 4 - 6.5Implementing and managing EMC VNX and HP Nimble storage solutions.

Delivered client side projects, often as project lead and 3rd line support to Durham Constabulary end users. DutiesClient side project deliveryDesktop image deployment and maintenanceCitrix Presentation Server/XenApp application deliveryHardware refresh and OS rollouts

Provided 2nd line technical support to for HP Compaq UK & Ireland users as part of the HP Personal Systems Group.DutiesEnsuring that support calls are logged and handled effectively and efficiently.Diagnosing and resolving a wide range of technical issues over the phone and via email.Meeting SLAs and targets

Provided 1st and 2nd line IT support support to users. Configured and supported desktops, laptops, Windows NT servers and Lotus Notes/Domino. DutiesProviding 1st/2nd line support to users.Working closely with software suppliers to resolve operational issues Troubleshooting PC, Laptop & Server issues.