Member of Infrastructure Platform Group responsible for DEV/QA/PRD architecture, deployment, configuration, automation, and operational support of corporate Windows Server physical and virtual assets in a change management compliant environment.- Engaged with vendors and led technology POCs using Citrix XenDesktop, AWS Workspaces, Awingu, and VMware VSAN on Equinix Metal to facilitate cost savings.- Deployed and managed Citrix XenApp/XenDesktop, Microsoft Remote Desktop Services, and Awingu virtual desktop delivery platforms to enable remote access and productivity workflows for several internal and external teams including help desk, finance, development, and technical pre-sales.- Collaborated with business continuity, storage, and network engineering teams to enable disaster recovery resilience for Remote Desktop Services.- Created exceptional service documentation and provided Tier 4 end user support for virtual desktop and application delivery platforms.- Built and maintained security hardened Windows Server OS images for VMware.- Provided operational support for VMware vSphere hypervisor platform, DHCP, DNS, and bare metal.- Consulted for Windows Server technology issues experienced by service teams and assisted with VM deployments and migrations on VMware, OpenNebula and OpenStack.- Created PowerShell scripts to streamline project work for service teams and to optimize RDS and VMware service management.- Developed and documented Terraform self-service scripts for deploying Windows and Linux VMs on VMware vSphere platform.

Team lead responsible for IT systems administration and support for software development group and their customer base consisting of small to medium sized businesses in Canada and the US.- Delivered employee training, technical sales, procurement, remote and onsite support for customer servers, desktops, printers, networks, and applications.