The provision and management of the UK operations ICT infrastructure and implementiion of new projects, training and education of users with on going support.Amway is a worldwide direct marketing company with a turn over of 6 billion dollars, products cover health and beauty, cookery, food supplements and general household cleaning products.

Managing and supporting all UK office based IT equipment + mobile remote access/VPN working.Remedy software used for all support tickets, PC and Laptop support Windows XP, MS Office environment.Support for Lotus Notes e-mail applications on PC's and Mac'sImplementation of two Internet cafes using Site kiosk lockdown software.Managing and implementing Windows XP PC's and IT infrastructure for our new London Flagship store.Building, Implementation and supporting of Novell and… Show more Managing and supporting all UK office based IT equipment + mobile remote access/VPN working.Remedy software used for all support tickets, PC and Laptop support Windows XP, MS Office environment.Support for Lotus Notes e-mail applications on PC's and Mac'sImplementation of two Internet cafes using Site kiosk lockdown software.Managing and implementing Windows XP PC's and IT infrastructure for our new London Flagship store.Building, Implementation and supporting of Novell and Windows networks.Managing day to day issues and new IT/IS projects.Day to day technical support of all UK IT equipment.Infrastructure/cabling fault finding.New IT or telephony rollouts - and subsequent support.Building and implementation of client workstations and portables.Project management of full company IT moves to new premises on 3 occasions.First line support for all infrastructure issues.Identification and sourcing of software for local IT projects.Testing new software released by our German and USA offices.Video Conference, welcome screens and all AV equipment.Desktop, Laptops, Blackberry, mobile phones and mobile connectivity in general.Setting up work at home users.Co-ordinating all company IT restructuring. Attending all IT related project meeting in USA and Europe.Providing cover for other staff members.Remaining calm and focussed even under intense pressure. Show less

Configuration, installation and on going support of small to medium sized Novell networks.Assessment of infrastructure suitability, managing the installation of data cabling and subsequent connection of Hubs, Switches and other data terminators.Server and PC builds (hardware and software) were also completed by myself which would include print servers, backup solutions etc.