Stephen Calley Email & Phone Number

Birchwood

Export Accounts Manager- In this current role, I manage high value Customer accounts and deal with every aspect of the sales structure, from initial enquiry/order through to despatch. In order to achieve this, I have to coordinate daily with Commercial Operations, External Customers, Value Chain Managers, Site Planners, Customs, and Finance to ensure smooth order fulfilment.Therefore, it is vital that I perform the following tasks to ensure a high level of customer service;• Manage the movement of products and/or materials out of the country in accordance with organisational policy and procedure and to comply fully with International/ Country law and process.• Manage the documentation and online forms, e.g., EMCS/AAD/NES/Chief, for the cost effective and lawful execution of all import/export activities.• Plan and Implement Export strategies and activities consistent with the overall aims and requirements of the organisation.• Liaise with other departments in order to establish and maintain relevant activities for Export and support in relation to the Organisations sales, purchasing, materials management, production and operating functions.

Ormskirk

Responsible for managing and dealing with numerous key accounts and suppliers. The role in the contract development process requires close collaboration with various departments, including clinical operations, project management, account management, business operations and finance. My daily duties include-• Oversee organisational contract development and management activities, and enforce Critical Planning integrity and compliance. – • Ensure that contracts and proposals are properly entered into organisational databases and securely maintained. – • Develop standards for contracts, including presentation of budget, payment terms, general language and provisions. – • Perform appropriate clinical, administrative and operational research to support proposal and contract development

St Helens

I managed Customer orders and enquiries for assigned countries/products. I must coordinate daily with Commercial Operations, External Customers, Value Chain Managers, Site Planners, Quality, Regulatory, Finance to ensure smooth order fulfilment and high level of customer service. In addition to this, I also;• Develop relationships with New Customers, Installers, Design Teams and external Suppliers within assigned countries. I will advise on the introduction of new Glass products and distribution arrangements. Work with Managers and customers to ensure smooth order management process.• Manage customer inquiries and orders: contract terms, financial arrangements, shipping requirements, etc., and confirm inquiry or order with customers. Set¬up customers and contracts and manage order process in SAP/ALCIB systems• Work with all necessary internal functions to process orders, proactively anticipating additional requirements and keeping Comm Ops and customer informed of expected availability (delivered & fully released).• I will track orders with our external logistics partners and escalate urgent situations to Head of Supply Chain Operations for support and resolution.• Handle order deviations and customer complaints using our CCM system to log/action.• Monthly reports include On-Time-In-Full (OTIF) Delivery Percentage of Commercial Orders. Order values and Monthly Financial Forecasts

Knowsley

• Procurer- I worked within the Purchasing Department for an Electrical & Mechanical Engineering company. I was responsible for sourcing suppliers, placing orders, submitting estimates, and querying Invoices. I had to arrange regular meetings with suppliers to discuss our terms of trading, discounts etc. I am partly responsible for our departmental budget and therefore source/act accordingly. We have several large suppliers who we spend in excess of £2m annually.

Haydock

• Senior Administrator- Office Manager- I have recently been promoted and now manage six sales staff. I am responsible for making sure the sales team are coping with their allocated workloads, all orders processed and personally deal with Escalated Queries. In addition to this, I also manage the office diary, arrange holiday/sickness cover, key holder for premises, allocation of Petty Cash and deal with external commitments, i.e. health and safety, chamber of commerce etc.• Assembled Furniture department/Key Accounts Manager – In this department, I am solely responsible for every ‘Assembled’ order that is received, processed and delivered. This is the top 25 Accounts within the organisation including Premier Kitchens who have a 1.5m turnover with us. This is the important area of the sales structure; the level of detail and importance therefore rises. As I started in this department from its Inception, I believe I have helped play a major role in this being the most profitable area of the company. Daily Duties Include-Order Processing, Raising Order Confirmations/Picking Lists/Transport Notes, Preparing Estimates, Invoice Queries, arranging transport schedule. Telephoning Customers & Suppliers on a daily basis.• Internal Sales Co-ordinator - Assignment of a customer base for a specific area came with this job. This involved organising the sales structure, inputting the orders, dealing with customer enquiries and regularly communicating with our transport department to arrange suitable delivery dates. Computer Packages used MS Excel/Word/Outlook & ASW.In addition to the above defined roles, I have also spent time covering other departments when understaffed due to sickness and holidays. I have worked in Credit Control, Collection Counter and Transport, giving me greater versatility of how the Organisation works as a whole.