Sr. Director Global Service Revenue Operations
Managed $400M Services and Subscriptions revenue plan with global team of 5 analysts. Designed, implemented, and managed sales compensation programs for Service Sales team of 80 field representatives. Drove weekly / quarterly revenue forecast process. Led Global reporting initiatives and analyzed and approved pricing for complex deals. • Played integral role in company’s transition to SaaS business model, leading to increasing annualized recurring revenue (ARR) from $40M in 2019 to $158M in 2023.• Developed new Forecast methodology, improving executive visibility into Salesforce opportunity funnel.• Led Services participation in implementation of new CRM and CPQ Tools, streamlining quote-to-cash process for company. • Defined and developed new metrics for Services and Customer Success (e.g., ARR, Churn, Net Revenue Retention), resulting in more accurate measurement of new business model.