Stephen Carruthers Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

59 Westney Road South, Ajax, Ontario

- Accountable for a team of 10-12 underwriters and underwriting assistants, supporting them to hit company goals- Responsible for hiring, coaching, training, evaluating performance, and holding weekly team meetings to keep everyone updated with company directives.- Manage the commercial lines property portfolio to achieve growth and profitably targets- Monitor broker results to identify trends or issues and work with BD and BDM to develop and implement action plans- Act as the branch underwriting authority for risk pricing, selection, and retention- Develop and mange relationships with brokers through visits, conference calls, and training- Regional champion for our Diversity and Inclusion day celebrations

59 Westney Road South, Ajax, Ontario

-Responsible for the development and execution of broker relationships by communicating new products, appetite, and training.-Analyse and make recommendations to assist brokers in developing their business.-Work closely with Branch Director to obtain yearly objectives for growth, profitability, and retention.-Create, implement, and monitor yearly sales plans and growth incentives for brokers.-Responsible for broker contract administration.-Part of Buy on Line team that saw 12 million on PL new business come through the Web and VCC for Ontario in 2015 and 25 million in 2016.

59 Westney Road South, Ajax, Ontario

- Accountable for a team of 10 adjusters, both personal and commercial lines- Conduct monthly open file reviews for adjusters- Serve as first point of contact for commercial and personal line complaint calls- Conduct interviews for new staff- Work closely with brokers to make sure client relationships stay strong during the claims process- Head of CSC social committe: planned events such as our annual Christmas lunch and "off queue" party.

105 Gordon Baker Road, Toronto, Ontario

- Accountable for a team of 12-14 brokers, supporting them to meet company goals in sales and service through formal coaching- Create weekly reports that give insight on team results and discuss possible action plans- Conduct monthly team meetings to discuss company results, changes and new processes- Serve as the first point of contact for escaled files- Developed training strategies to help increase company profitability, leading to higher retention and overall growth- Part of a team that helped implement a new quoting system for the brokers- Conduct interviews for new brokers and helped mentor them through their career path- Trained on a variety of systems: Halcion, Savers, Linx, BDI, and Compu-quote- Consistently lead a team to over achieve company sales targets in both direct written premium and closing ratio

1367 Harmony Road North, Oshawa, Ontario

- Help customers with personal and commercial banking needs- Responsible for handling cash and credit transactions as well as cash balancing - Responsible for up-selling banking products

Bachelor Of Arts (Ba), History & Sociology

Chartered Insurance Professional

Certificate In Management Organizational Leadership

Strategic Leader Program

Future Forward Leader Program