Stephen Cave Email & Phone Number

Commercial and Industrial Real Estate Company-property development and management.; Monitored and maintained all network infrastructure-including hardware, software, and data. Planned and implemented upgrades and new installations. Supported end users. Coordinated Blackberry usage.Ensured protection of data via conducting regular backups, coordinating and monitoring off-site storage, documenting and reviewing/testing disaster recovery plan.Implemented new, upgraded Microsoft Exchange Mail Server that provided more efficient and effective mail system to the organization. Increased productivity across the organization.Created first-time documentation to streamline and standardize policies and procedures regarding use of hardware and software as it pertains to network, server and workstation administration.Tracked and monitored problems with end users to ensure timely resolution. Supported all desktop hardware and software.Coordinated and maintained ordering, configuring, and troubleshooting of Blackberry mobile handheld devices.Assisted with setup of new management offices, including coordinating with vendors to implement network infrastructure and LAN/WAN/VPN configuration, all to the project's completion.

Installed, configured, maintained, and troubleshot all network servers ensuring maximum utilization. Maintained network backup procedures. Researched and implement upgrades.Upgraded and replaced Windows 2000 Servers and Exchange Servers to version 2003.Increased productivity overall.Assisted in creation of first time documentation of policies & procedures for IS dept as it related to Sarbanes-Oxley requirements.

Desktop and Laptop hardware and software user support. Coordinated with outside vendors regarding desktop/laptop support.Maintained performance metrics on help desk as work order requests increased.Trained users as needed.Obtained promotion.