Stephen Chalue Email & Phone Number

Colorado Springs, Colorado, United States

• Works alongside Site Lead within a Military Telecommunications site providing services to customers throughout the world utilizing the Advanced Extremely High Frequency and MILSTAR constellations. • Manages quality assurance program, including on-site evaluations, internal audits, and customer surveys.• Leads identification, development, implementation, and maintenance of security requirements programs within a fast-paced and high-risk environment.• Handles high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.• Gathers data from incidents that had been remedied for careful review and analysis to prevent future events.• Liaises with team members, stakeholders, and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.• Provides guidance, direction, and training to new and current team members.• Coordinates and schedules system upgrades and maintenance.

Colorado Springs, Colorado, United States

• Perform Operations and Maintenance on telecommunications equipment to include replacement of circuit cards or major subassemblies.• Audited multi-system installations for conformance to business objectives, while suggesting changes to meet performance thresholds.• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.• Investigated, troubleshot, and addressed system issues to enhance usability and improve functionality.• Utilized change management techniques to provide smooth transitions during new hardware and software introductions.

Colorado Springs, Colorado Area

• Managed over 10 projects as either Primary or Alternate Project Manager simultaneously with multiple different Program Managers and vendors worth more than $200 million.• Established priorities and deadlines for completion of work, reviews work primarily for accomplishment of objectives which included management and operations.• Maintained staff cognizance of assigned projects to assure achievement of system objectives, responsive implementation and satisfactory operations while evaluating plans/programs, policies, directives, and studies of adjacent and higher HQ.• Determined operational impact on project resources and exercised authority to negotiate and coordinate directly with Government agencies for support and accomplishment of assigned missions and tasks.• Provided technical direction and guidance ensuring quality control of all assigned resources as it pertains to operational standards and procedures.• Provided operational support, operational management, and direct support to command operations, project development, and fielding of new equipment and materials, through direct coordination with multiple different government agencies and vendors.• Provided oversight and guidance on installations and upgrades for facility structures, system hardware, electrical power requirements, TEMPEST restrictions, configuration management, and maintained configuration management documentation.• Participated in various meetings, panels, study groups, work groups, and other planning activities at command and higher echelon levels regarding assigned mission and functions with full authority to commit to decisions that fall within established policy guidelines.• Directed, managed, and provided staff supervision over all operational management, operational support, quality assurance, trends, and analysis requirements necessary to provide and/or restore service to support customers within command mission area.

• Responsible for installation, replacement, configuration, monitoring, maintenance, optimization, and troubleshooting of Fort Bragg Regional Hub Node facility consisting of 3 Ku-band and Ka-band AN/FSC-133 satellite terminals, and equipment.• Provided 24/7 Tier II support of CONUS US Army operations to include JRTC, NTC, real world disaster relief, Active Duty and National Guard field training exercises.• Responsible for satellite communications network database, mission configuration updates, and real time mission planning decisions in support of contingency mission planning needs.• Provide Telecommunications anomaly troubleshooting and resolution in support of all active missions when escalated from Tier I.• Provided technical direction and guidance ensuring quality control of all assigned resources as it pertains to operational standards and procedures.• Provided Senior level technical support to as much as 50% of annual CONUS Military Satellite Communications traffic.• Performed telecommunication and networking evaluations of missions to determine best configurations to establish increased efficiency.

• Provided 24/7 on-site technical and telephonic assistance to Military Special Operations Units including 10th Special Forces Group, Marine Special Operations Command-East and its subordinate units.• Facilitated equipment upgrades as required by Government agencies and Special Operations Communications Systems Program.• Provided instructional guidance to supported units as required.• Provided Life Cycle Sustainment and Maintenance (LCSM) support which includes, but is not limited to, Tier III repairs to systems that are beyond individual technical expertise at organizational levels.• Provided installation, operation, testing, maintenance training and troubleshooting to personnel in different settings such as formal classroom training, On-the-Job Training, CERPs and equipment upgrade of systems.• Generated and maintained work orders and shipping / return of OCONUS and CONUS equipment requiring maintenance.• Conducted bench testing of all components and apply appropriate equipment maintenance to identify system status before shipment / storage.• Conducted testing and evaluating of equipment to validate compliance with operational requirements.• Assisted in research and development efforts, as requested, and modification of new and existing systems.• Supervised and trained personnel to ensure required level of technical proficiency and CACI policy adherence is maintained.• Provided weekly, and as needed, deliverables depicting support provided to customers.• Tracked all hours and expenses to keep projects on task and within budgetary parameters.• Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.

• Property book holder of all satellite communications related equipment for 2nd Battalion 10th Special Forces Group to include antenna systems, networking equipment, and encryption devices worth of over $12 million.• Provided 24-hour support to users deployed globally with troubleshooting faulty equipment and installation procedures to ensure 100% mission accomplishment.• Assisted Command, Companies, and Teams with selecting of proper communications equipment to support mission requirements.• Provided maintenance and refits to all telecommunications equipment up to Civilian Field Support Representative level.• Trained 36 Special Forces Communications Sergeants and 12 Signal Soldiers on multiple different Telecommunications systems and provided refresher training whenever needed to ensure proficiency.• Oversaw military telecommunication networks, including telephones, office equipment, internet, and cabling.• Set up satellite communications equipment, networking devices, computers, and office equipment for over 100 military users at Battalion level.• Monitored and analyzed system performance, such as network traffic, security, and capacity.• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.• Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.• Assessed incident priority based upon impact to military operations and escalated issues as necessary.

Eglin Air Force Base, Florida, United States

• Property book holder of all satellite communications related equipment for 2nd Battalion 10th Special Forces Group to include antenna systems, networking equipment, and encryption devices worth of over $12 million.• Provided 24-hour support to users deployed globally with troubleshooting faulty equipment and installation procedures to ensure 100% mission accomplishment.• Assisted Command, Companies, and Teams with selecting of proper communications equipment to support mission requirements.• Provided maintenance and refits to all telecommunications equipment up to Civilian Field Support Representative level.• Trained 36 Special Forces Communications Sergeants and 12 Signal Soldiers on multiple different Telecommunications systems and provided refresher training whenever needed to ensure proficiency.• Oversaw military telecommunication networks, including telephones, office equipment, internet, and cabling.• Set up satellite communications equipment, networking devices, computers, and office equipment for over 100 military users at Battalion level.• Monitored and analyzed system performance, such as network traffic, security, and capacity.• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.• Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.• Assessed incident priority based upon impact to military operations and escalated issues as necessary

Bachelor'S Degree, Information Technology

High School, Electrical

Cdl-A, Truck And Bus Driver/Commercial Vehicle Operator