I am a learning facilitator at IEHP, a leading health plan in California, with over ten years of experience in the health care industry. I have a background in customer service, grievance and appeals, and networking, which I leverage to create and deliver engaging and effective training programs for new hires.My core competencies include establishing learning objectives, initiating practice scenarios, collecting feedback, and identifying trending learning opportunities. My mission is to ensure that new hires understand how to investigate a grievance case and how to be the best possible patient advocate. I am always on the hunt for new training facilitation ideas and techniques, as I believe that learning is a continuous and dynamic process. I am an ordinary, but passionate trainer who cares about new hires and their success within their roles.
Listed skills include Html, Microsoft Word, Kaizen, Medi Cal, and 9 others.