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As Chief Services Officer, Steve has more than 22 years of experience in enterprise software delivery and customer experience management. Since starting the professional services organization at NAVEX Global in 2008 as the Director of Professional Services, Steve has grown the services organization to over 160 global team members and has responsible for all post-sales services and support efforts. In his role, Steve is responsible for the oversight of the professional services, advisory services, data services, implementation services, client support, and product training functions as well as our overall operational excellence strategy.Prior to his current role, Steve worked as a change management consultant with Accenture, specializing in the implementation of enterprise software product and solutions. Steve also founded and contributed to the successful start-up of Aon Safetylogic.com, an application service provider of integrated risk control management solutions for Fortune 2000 corporations, loss prevention firms and the insurance carrier markets.
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Chief Customer OfficerNavex GlobalPortland, Or, Us -
Chief Customer OfficerNavex Global Apr 2018 - PresentLake Oswego, Or, Us -
Chief Services OfficerNavex Global Oct 2016 - PresentLake Oswego, Or, UsAs Chief Services Officer, Steve has more than 22 years of experience in enterprise software delivery and customer experience management. Since starting the professional services organization at NAVEX Global in 2008 as the Director of Professional Services, Steve has grown the services organization to over 160 global team members and has responsible for all post-sales services and support efforts. In his role, Steve is responsible for the oversight of the professional services, advisory services, data services, implementation services, client support, and product training functions as well as our overall operational excellence strategy.Prior to his current role, Steve worked as a change management consultant with Accenture, specializing in the implementation of enterprise software product and solutions. Steve also founded and contributed to the successful start-up of Aon Safetylogic.com, an application service provider of integrated risk control management solutions for Fortune 2000 corporations, loss prevention firms and the insurance carrier markets.
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Senior Vice President Of Global ServicesNavex Global Mar 2008 - PresentLake Oswego, Or, UsAs SVP of Global Services, Steve has more than 22 years of experience in enterprise software delivery and customer experience management. Since starting the Professional Services Organization at NAVEX Global in 2008, Steve has grown the Services Organization to over 160 team members and is responsible for all post-sales services and support efforts. In his role, Steve is responsible for Professional Services, Data Services, Implementation Services, Client Support and Training functions.Prior to his current role, Steve worked as a change management consultant with Accenture, specializing in the implementation of enterprise software product and solutions. Steve also founded and contributed to the successful start-up of Aon Safetylogic.com, an application service provider of integrated risk control management solutions for Fortune 2000 corporations, loss prevention firms and the insurance carrier markets.
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Senior Vice President Of ServicesNavex Global Feb 2008 - PresentLake Oswego, Or, Us
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OwnerGolf Etc. Lake Oswego Jan 2003 - Feb 2008
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Chief Operations OfficerAon Corporation / Safetylogic.Com Sep 1997 - Jan 2002AON CORPORATION / SAFETYLOGIC.COM – Portland, Oregon Industry leader; first organization to develop, sell, and service integrated suite of Internet-based risk control management solutions to Fortune 2000 corporations, loss prevention firms, and the insurance carrier marketChief Operations Officer (1997-2002)Co-founded SafetyLogic.com (wholly owned subsidiary of Aon Corp.) to provide comprehensive online solutions to facilitate corporate safety management and risk control worldwide. Built SafetyLogic from startup organization to include more than 43 employees in two years. Maintained direct executive and management responsibility for human resources, sales, marketing, product development, accounting, business development, client services, implementation, and support services. Directed senior management team and contributed significantly to the firm’s market strategy formulation, resource allocation priorities, and business plan execution.
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CooSafetylogic 1997 - 2002
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Change Management ConsultantAccenture Jan 1994 - Sep 1997Dublin 2, IeACCENTURE (Previously Andersen Consulting) – San Francisco, CaliforniaLeading global consulting firm, specializing in implementation of enterprise software products and solutionsChange Management Consultant (1994-1997)Coached and led senior client managers in creating action plans for large-scale software implementation and business process projects. Managed implementation of new software and business processes at customer sites. Developed communication and marketing strategies to convey value of change initiatives to employees, suppliers, and customers. Interfaced with software vendors to prioritize product enhancements to meet critical business requirements. Designed, evaluated, and improved communication strategies, including video, written communication (i.e., articles and newsletters), and written presentations. Developed and coordinated sponsorship activities to obtain support of key executive sponsors.
Stephen Chapman Skills
Stephen Chapman Education Details
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University Of Oregon Lundquist College Of BusinessUniversity Of Oregon - Charles H. Lundquist College Of Business
Frequently Asked Questions about Stephen Chapman
What company does Stephen Chapman work for?
Stephen Chapman works for Navex Global
What is Stephen Chapman's role at the current company?
Stephen Chapman's current role is Chief Customer Officer.
What is Stephen Chapman's email address?
Stephen Chapman's email address is sc****@****int.com
What is Stephen Chapman's direct phone number?
Stephen Chapman's direct phone number is +197128*****
What schools did Stephen Chapman attend?
Stephen Chapman attended University Of Oregon Lundquist College Of Business.
What are some of Stephen Chapman's interests?
Stephen Chapman has interest in Family, Golf, Music, Travel.
What skills is Stephen Chapman known for?
Stephen Chapman has skills like Enterprise Software, Leadership, Product Management, Management, Salesforce.com, New Business Development, Saas, Business Development, Sales, Budgets, Customer Service, Customer Satisfaction.
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