Senior Client Services Manager
● Concurrently managed 20+ institutional 401k client relationships with assets in excess of $1.25 billion.● Individually recognized by clients for superior customer service and identified as a key factor in their retention.● Responsible for managing client deliverables including developing associated project plans, coordinating resources and status tracking. ● Designated team compliance liaison. Collaborated with internal compliance to proactively monitor the IRS/SEC regulatory… Show more ● Concurrently managed 20+ institutional 401k client relationships with assets in excess of $1.25 billion.● Individually recognized by clients for superior customer service and identified as a key factor in their retention.● Responsible for managing client deliverables including developing associated project plans, coordinating resources and status tracking. ● Designated team compliance liaison. Collaborated with internal compliance to proactively monitor the IRS/SEC regulatory environment to identify regulatory exposures and minimize the risk of fines and sanctions.● Conducted weekly “Talk Show” sessions designed to mentor junior team members and clarify their ongoing roles and responsibilities. Show less