Stephen Cheng Email & Phone Number

Bellevue, Wa, Us

Seattle, Washington, United States

Bellevue, Washington, United States

- Supervise front desk operations and handle Manager on Duty shifts to ensure smooth daily operations.- Train and mentor new staff on front desk procedures and guest service standards.- Allocate rooms efficiently to optimize occupancy and revenue, collaborating with housekeeping and events teams.- Resolve guest issues and contribute to an enhanced guest experience.

Bellevue, Washington, United States

Seattle Marriott Bellevue- Demonstrated ability to motivate and inspire team members to deliver exceptional customer service.- Proven track record of providing outstanding customer service and handling escalated guest issues to maintain guest satisfaction - Experience in handling and coordinating room reservations efficiently

Bellevue, Washington, United States

- Manage all financial aspects, including billing, payroll, month-end processes, reconciliations, and general ledger accounting- Implement and maintain effective financial systems to track expenses, revenues, and budgetary considerations

Hong Kong Sar

- Assist guests with questions, directions, event schedules, and other information to help create a great experience- Handle and resolve emergencies in a calm manner and with safety as a priority- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.- Ensure and protect the personnel of guests

Hong Kong Sar

- Sell various products and services to customers using consultative selling techniques- Provide high-quality customer service and ensure client issues are resolved in a professional and timely manner- Develop a thorough understanding of the store and products, anticipating customer needs and resolving their questions

Hong Kong Sar

- Informe and assist customers in locating desired items- Restock products and ensure that the sales floor is organized according to guidelines

Bachelor Of Business Administration - Bba, Finance And Information Systems

Associate'S Degree, Business Administration And Management, General, 3.9

High Distinction