Stephen Chike-Richard Email & Phone Number

Abuja

United Kingdom

• Handling caseload of payment protection insurance (PPI) complaints in compliance with the Financial Services Authority (FSA) guidelines, processing and managing claims through to resolution
• Log information on all aspects of case management with attention to detail/accuracy and experience in full lending product cycle from sales originations through to complaints, arrears and redemption.
• Processing PPI claims from inception through to completion and identifying and resolving any… Show more Handling caseload of payment protection insurance (PPI) complaints in compliance with the Financial Services.
• Processing PPI claims from inception through to completion and identifying and resolving any technical issues within the FSA guidelines
• Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly.
• Proven ability to work effectively both as part of a team or on own initiative and deliver results against KPI’s and achieve targets set in relation to productivity and quality

London

• Handle customer complaints by establishing fair compromises for the company and customer, always with the customer’s best interest in mind
• Determine customer requirements and expectations in order to recommend specific services and solutions
• Arrange a number of status reports, for example activities, closings, follow-up and adherence to goals. Provide timely and courteous customer service to existing and new customers by scheduling service appointments
• Proactively recommend… Show more Handle customer complaints by establishing fair compromises for the company and customer, always with the customer’s best interest in mind
• Proactively recommend services needed by customers to increase customer satisfaction and improve transaction profitability.
• Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company Show less

London, United Kingdom

• Developing effective relationships and ensuring the maximum satisfaction of clients
• Maintain confidentiality about service users, staff and the company as a whole.
• To maintain accurate, concise, up-to-date and timely records of the service user’s care, diary sheets, financial transaction sheets and timesheets.
• Ensure that service users rights are not infringed
• Assist in devising, implementing and reviewing care plans
• Liaise with other professionals on behalf of… Show more

Nigeria

• Handle customer inquiries, complaints, billing questions and payment extension/service request with one call resolution. Manage a high-volume workload within a deadline-driven environment.
• Successfully diffuse volatile customer situations with tact and ease, one that resulted in the retention of 150 core customers and a personal commendation from my manager.
• Resolve an average of 350 inquiries in any given week, exceeding weekly targets by 20%. Consistently meet performance… Show more
• Resolve an average of 350 inquiries in any given week, exceeding weekly targets by 20%. Consistently meet performance benchmarks in all areas (speed, accuracy and volume).
• Cross-sell services on 45% of calls, upgrading customers on service plans and several product and service packages. Make service changes, recommend service options and provide detailed and accurate accounts of customer.
• Viewed as an exceptional team player and acknowledged for unwavering commitment to providing exceptional customer service. Consistently meet and/or exceeds supervisors expectations. Show less

Nigeria

Participate in the preparation of clients traveling documentsMake action plans and schedules to discover certain goals and to make a list of necessary contactsSupply of direct and detailed training to new sales staffMake preparations of paperwork to put services of the contract into practice and maintain them

Mba, Business Administration, Merit

Advance Diploma In Management Studies, Business Management, Merit

Majored in Strategic Marketing Management, Strategic Planning and Implementation

Nvq Level 2, National Vocational Qualification In Health And Safety, Merit

Proficiency Certificate In Management, Business Management, Chartered

Bachelor Of Science, Management Science, 2Nd Class