Stephen Christie Email and Phone Number

-Implement strategic goals/planning for the service department, both in the immediate and for long term growth.-Formulating departmental policy/procedures adhering to company standards and overall mission-Budget planning and cost analysis-Recognized record of generating profits and exceeding sales goals through continual improvement and development of current and new revenue streams-First rate customer management and negotiation skills -Develop the appropriate SOPs… Show more -Implement strategic goals/planning for the service department, both in the immediate and for long term growth.-Formulating departmental policy/procedures adhering to company standards and overall mission-Budget planning and cost analysis-Recognized record of generating profits and exceeding sales goals through continual improvement and development of current and new revenue streams-First rate customer management and negotiation skills -Develop the appropriate SOPs, policies, standards and tools to ensure we have a best-in-class customer experience while growing and expand service and aftermarket sales-Mentorship, coaching and development of technical and managerial service teams.-Set and achieve team and individual customer service objectives.-Build service programs and products through internal teams and business partners to promote aftermarket growth. Show less

-Achieve and sustain planned revenue, margin and operating cost levels-Liaise with key business partners to coordinate effective delivery of daily service functions and operations-Ensure delivery of timely technical support through Technical Service Advisors-Achieve and sustain a high level of customer service and customer satisfaction-Improve continuous improvement initiatives-Superior customer management and negotiation skills-Assist in developing strategies for growth… Show more -Achieve and sustain planned revenue, margin and operating cost levels-Liaise with key business partners to coordinate effective delivery of daily service functions and operations-Ensure delivery of timely technical support through Technical Service Advisors-Achieve and sustain a high level of customer service and customer satisfaction-Improve continuous improvement initiatives-Superior customer management and negotiation skills-Assist in developing strategies for growth to meet and exceed business plans-Implement and manage all key service business processes in support of strategic goals and objectives-Provide leadership, coaching, mentorship to ensure all personnel maintain a high level of technical ability and familiarity with equipment and product developments-Manage processes and systems for processing service-Customer follow up contact for service and quality feedback-Manage the scheduling and coordination of all service contracts-Oversee delivery of TSA quotations for parts, service and maintenance Show less

-Project management on major rebuilds/warranty and service/installation projects.-Field management with service technicians, customers and sub contractors.-Provide outstanding technical service assistance, trouble shooting –OEM equipment.-Sourcing and procurement of specialized or one off components while working with vendors on cost improvements.-Process improvement implementation and developing departmental procedures.-Meeting and or exceeding company budgets and… Show more -Project management on major rebuilds/warranty and service/installation projects.-Field management with service technicians, customers and sub contractors.-Provide outstanding technical service assistance, trouble shooting –OEM equipment.-Sourcing and procurement of specialized or one off components while working with vendors on cost improvements.-Process improvement implementation and developing departmental procedures.-Meeting and or exceeding company budgets and goals(8+yrs).-Quotations for OEM equipment and service/installations.-Reporting on costing, financials and various reports.-Managing extensive customer contacts and information-Customer site visitation and equipment/procedure assessment.-Customer training. Show less

-Managed and created national/international service contracts/schedules for 2000+ customers/locations-Manage cost effective travel routing for all service work in Canad and the US.-Quote for new business and develop new cliental-Manage all cross border customs transaction in regards to parts and personal.-Continued improvement in cost reductions -Procurement of outside equipment and services.-Procurement/sourcing of tooling and parts-Coordinate training and… Show more -Managed and created national/international service contracts/schedules for 2000+ customers/locations-Manage cost effective travel routing for all service work in Canad and the US.-Quote for new business and develop new cliental-Manage all cross border customs transaction in regards to parts and personal.-Continued improvement in cost reductions -Procurement of outside equipment and services.-Procurement/sourcing of tooling and parts-Coordinate training and installations on new equipment-Customer technical service on equipment Show less

-Ordered, maintained and expedited proper component inventory levels while sustaining solid warehouse, store and vendor relationships.-Exceeded cost reduction expectations via effective vendor negotiations and/or parts sourcing- Involved with the complete procurement cycle from sourcing, RFQ’s, RFP’s, vendor approvals, awarding contracts and closure.