Stephen Christopher Brooks Email & Phone Number

Brisbane City, QLD, AU

Brisbane City, Queensland, Australia

• Stanwell is Queensland’s leading provider of electricity and energy solutions to the National Electricity Market and large energy consumers along the eastern seaboard of Australia. Stanwell are one of the top three.
• Monitoring the health and performance of applications contained within my portfolio.
• Responding to internal staff requests and managing incidents.
• Managing user licenses and ensuring that budget overspend has not occurred.
• Undertake business requirements analysis to identify areas of opportunity for improvement around existing products and services.
• Participation in planning and execution of disaster recovery activities.

Brisbane City, Queensland, Australia

Prvidr is an Australian owned B2B, managed services provider that hosts SaaS solutions on behalf of a variety of subscription based companies within the tele-communications industry. Managing a team of six support analysts remotely, (located both interstate and overseas) my responsibilities as Support Team Leader within Prvidr were to:* Liaise with various.

TABCORP is an Australian based, world-class diversified gambling entertainment group that employs more than 5,000 people.With locations across Australia, Las Vegas, USA and Isle of Man, TABCORP's operations include three market leading businesses: Lotteries and Keno; Wagering and Media; and Gaming Services.Duties, responsibilities and expectations.

• Provided assistance on the Windows 7 to Windows 10 Operating System uplift as well as, on an as-needed basis, back filling the Service Desk and providing incident and service request management.
• Compiling information related to in-scope assets such as location, current use and business criticality.
• Performing bulk Windows 10 operating systems installs on HP and Lenovo desktops as well as laptops.
• Offering first level service desk support when needed in peak times throughout… Show more Provided assistance on the Windows 7 to Windows 10 Operating System uplift as well as, on an as-needed basis, back filling the.
• Offering first level service desk support when needed in peak times throughout the business. Show less

Brisbane, Queensland, Australia

• Previously responsible for providing Level 1 and Level 2 desktop support to the Morgans Financial Limited staff based out of their Brisbane based head office, and on occasion, their network of franchise offices located.
• Incident management - end to end incident and request life-cycle fulfillment.
• Supporting Windows 7 and Windows 10 operating systems on Dell desktops and laptops.
• Liaison with third party vendors to ensure that our… Show more Previously responsible for providing Level 1 and Level 2 desktop support to the Morgans Financial Limited staff based out of their Brisbane based head.
• Liaison with third party vendors to ensure that our fleet of Ricoh and HP print and multi-function devices remained operational.
• Providing support to desktop applications such as Microsoft Office suite, Adobe Creative Cloud, Lotus Notes as well as a number of propriety applications used by the business.

• Spanning over 27 offices within 15 global locations, Ashurst LLP is a true industry leader within the legal industry. My role within the Financial Systems Applications Support team was to provide support to the wider.
• Level 1- 2 application incident support analyses.
• Perform Quality Assurance from a Financial Systems perspective on newly opened matters.
• Liaison with the… Show more Spanning over 27 offices within 15 global locations, Ashurst LLP is a true industry leader within the legal industry. My role within the Financial Systems Applications Support team was to.
• Liaison with the local service desk to ensure that incidents were resolved in a timely manner.
• Perform daily health checks on the 3E platform and its integrated applications such as Billback and Chrome River.

• Service desk modeled application support role, providing technical and non-technical support to both internal government stakeholders, as well as, members of the public utilising the CONNECT platform.
• Incident management and ticket logging on all CONNECT incidents received via phone or email.
• Assist internal and external customers of the CONNECT platform with various “how to” questions.
• Escalate any repeatable, non-fixable issues to the development team for remediation.

Brisbane, Australia

• Pipefish are an enterprise level, IT implementation specialist organisation with an extensive track record for controlled project delivery within large and complex organisations. Overview of Position:Serving as the.
• Chairing fortnightly progress meetings to discuss Service Level Agreement… Show more Pipefish are an enterprise level, IT implementation specialist organisation with an extensive track record for controlled project.
• Chairing fortnightly progress meetings to discuss Service Level Agreement adherence, outstanding incidents, customer satisfaction results and other general team concerns.
• Escalation of ad-hoc onto the level 3 development team.
• Unit and User Acceptance Testing of ServiceNow development iterations.
• Technical and procedural documentation of implemented solutions.

Brisbane, Australia

Finance Technology Managed Service Provider.Multi-level, banking infrastructure support for multiple financial institutions. Key Achievements:* PCIDSS Compliance Project- Designed processes followed by the TSWG Service Desk, relating to the administration of client services within a PCIDSS compliant environment.* Technical project support with the roll out.

Brisbane, Australia

Australia’s largest real estate group.While working for Ray White Corporate Head Office Brisbane, my duties included, but were not limited to:* Providing applications support for both internally and externally developed, real estate industry specific appplications. This support was provisioned across a multi-national, 1000 office environment which.

Brisbane, Australia

Suncorp Group is the leading provider of general insurance, banking, life insurance and wealth management in Australia and New Zealand.

Toowong, Queensland, Australia

Corporate Applications Support - BOQ Account.Within my tenure as an Application Support Analyst on the BOQ account, I assisted in providing support for several financial services based applications. During this time I also assisted with the development and go-live phases of a replacement CRM for the BOQ branch environment.Often, I would be required to.

Desktop Support Technician - BOQ Corporate Head Office & EDS Brisbane Head OfficeOnsite level 2 technical resource, who provided customer and technical support across an array of desktop, laptop, network, printing and applications based techologies within a financial services organisation.Key Achievments:* Within a team of 3 Service Desk Technicians, we.

Brisbane, Australia

Preventative Maintenance and Customer Liaison- EDS Head Office Brisbane.During my time as a Fuji Xerox Global Services Customer Support Officer, I was responsible for, or assisted with:* Mass deployment of Fuji Xerox devices across multiple client sites.* Train the trainer style information sessions on newly deployed FXGS devices.* Adherence to client and.

Apmg - Agile Project Management Practitioner Certificate

Apmg - Agile Project Management Foundation Certificate

Apmg - Agile Project Management Practitioner Certificate

Prince 2 - Foundation Certificate

Itil Foundation V3

Comptia A+ Hardware & Software

Certificate Iii- Community & Human Services

Certificate Ii- Kitchen Operations

Certificate Ii - Housekeeping

Certificate Iii Hospitality Operations

Diploma Community & Human Services