Stephen Clare Email & Phone Number

South California

South California

• Work independently to proficiently prioritize an average of five daily field service tickets for troubleshooting and resolve.• Efficiently resolve technical malfunctions for various brands of ATM’s, performing maintenance and upgrades as needed.• Certified to repair safes for various vendors such as Brinks, Dunbar, Tidel, deciphering onsite PC, lock and communication issues to complete appropriate repair.• Coordinate hardware and software repair processes with outside vendors.• Oversee the maintenance of company assets and vehicle, keeping the company abreast regarding any fundamentals needed to keep interrupted repair to a minimum.

Greater Los Angeles Area

• Performed skilled work on preventive maintenance (PM), repair, safety testing, and recording functional test data, troubleshooting and resolving issues over the phone or at customer’s facility. Has comprehensive knowledge of practices, procedures, Electrocardiogram machines, and Telemedicine System.• Provided technical support for the company’s Ambulatory Surgery Center, Correctional and Behavioral Health Facilities, Physicians, Hospitals, Clinics and Call Centers• Performed hardware and some software repairs, and new hardware and software installations.• Performed the maintenance and upgrades for 25 workstations, and printers. Supported Windows XP and MS Office 2003 during company migration to Windows 7 and MS Office 2007, as well as Kaspersky, Magic, Sage PFW (Platinum for Windows) applications for Customer Service.• Wrote procedures which were illustrated with photographs, screenshots, customer graphics, for Medical devices technical knowledge base. • Resolved customer complaints and concerns with strong verbal and negotiating skills.• Built and maintained successful relationships with service providers, dealers, and consumers.• Created and contributed to the Field Services knowledge base.AccomplishmentProvided the majority field service support on a California Correctional Health Facilities on-site training installations project, obtained company a longer California state wide Medical device products and services contract.

Greater Los Angeles Area

• Supervised performance of all Customer Service personnel, maintained schedules, hired and trained new hires• Supervised personnel and work product of the Customer Service Team. Maintained reliable and timely customer service communications. Interfaced with customers and acted as coordination point for solutions.• Participated in management meetings on Calls Center, supervised in-service installs, machine recalls, software upgrades and maintain all records accordingly• Liaised with various departments such as IT, Billing and Finance on a regular basis as required• Received and resolved customer complaints dealing with Medical devices and sales. Maintained medical equipment records to satisfy FDA and other medical level inspections.• Maintained customer service logs and records• Performed Quality Assurance inspections and test for Bone Density software package for new and renewal clients.• Performed the installation, training, maintenance, and upgrades for over 1000 Medical devices.Accomplishment• Provided the majority of field support during the 6 months, due to malfunctioning modem board inside Electrocardiogram machines.• Received Certificate of Achievement for Exemplary Performance and Achievement• Received Certificate of Achievement for Operation Excellence

Greater Los Angeles Area

• Replacement, upgrades, migration, and troubleshooting of hardware/software at various Correctional Health Facilities.• Addressing trouble tickets daily via medical system, working through problems with users• Assisting co-workers with assembly, testing, and troubleshooting – related production and repair problems• Assisted Quality Control Assurance consultant with company Q. C. documentation.• Assisting the engineering department in development of new Medical devices product and production documentation

Greater Los Angeles Area

• Performed function related to assembly, testing, and troubleshooting of Printed Board and electronic components• Troubleshooting down to component level using blueprints, oscilloscopes, function generators, power supplies, frequency counts, pressure indicators, etc.• Read and follow drawing, test procedures and fill out paperwork to support productions.

Computer A+

Computer Science

Associate Of Science (A.S.), Computer Maintenenance Technician