Stephen Clements Email & Phone Number

Pittsburgh, PA, US

New York, NY, US

• Proven track record of working with Business Subject Matter Experts in order to drive projects to completion. Leads requirement gathering sessions to prepare business requirement documentation.
• Prepares diagrams, flow charts, and decision trees to support business requirement documentation.
• Works as a liaison between business users and technology to define testing methods and conditions.
• Works with senior management to prepare PowerPoint presentation materials for monthly and steering committee reporting.
• Defined requirements and assisted in designing the 2022 Business Continuity Certification workflow for BNY Mellon.
• Conducts and provides gap analysis of reporting systems to accommodate requirements for new systems and enhancements.

New York, NY, US

• Assisted with the coordination of efforts across various work streams while tracking risks, issues and metrics through reporting.
• Assisted in maintaining project artifacts and working documentation for Audit and ensures all program documentation is compliant.
• Analyzed and identified Market Data operational saves reducing operational costs to BNY Mellon.
• Worked directly with subject matter experts to create requirement documentation and lead user acceptance testing sessions.
• Works with end users to ensure that they are trained within our testing environment and application development tracking tools.
• Tracks client data and assists in the platform migrations, business process solution implementations, conversions and data analyzation.

New York, NY, US

• Assisted with a corporate transition from Lotus Notes to Microsoft Outlook and from Windows XP to Windows 7. Scheduled, installs, and layered bank applications for new equipment within a Windows 7 environment.
• Administered critical software updates and installations to mitigate risk within the work environment.
• Ensured compliance, security and integrity of corporate policy and data. Safeguarded corporate data by maintaining and following the proper legal retention process. Provided 24/7 on call support to senior executive.
• Maintained corporate BES and GOOD Technology accounts to provide users mail service on mobile platforms. Ensures that all corporate and personal devices are complaint with IT policy.
• Administered and maintained corporate disaster recovery devices for exercises scheduled throughout the year. Tests, configures, and supports Juniper VPN services and Cisco clients.
• Administered the BNY Mellon Digital Café in Pittsburgh, providing clients with face to face support on corporate managed and personal devices.

Overland Park, Kansas, US

Provided customer assistance with account maintenance, sales and technical support with their computer and mobile devices. Received awards for outstanding sales within the Tri-State area. Maintained local business accounts in Western Pennsylvania.

Radio Shack Sales Representative (2007 - 2008): Retail sales and service. Assisted with providing the customer correct information on electronic equipment designed to meet their business and professional needs.