A supportive role for Court users arriving at Court. Coordinating and aiding the smooth running of hearings in a courtroom everyday. Greeting and registering all persons involved in different cases. Counsel, defendants, witnesses, police, and probation officers. Answering questions, problem solving and liaising with the Judiciary and other court staff. Acting as Jury Bailiff during trials, organising all parties, explaining procedures. Swearing in Jurors and witnesses, making sure all requirements are carried out and completed. By carrying out all of these duties my aim is to make the best use of court time.Currently working at Hendon Magistrates Court conducting crown court trials. A more administrative role being a Jury Bailiff and assistant Manager.

A supportive role for Court users arriving at Court. Coordinating and aiding the smooth running of multiple Court room hearings everyday. Greeting and registering all Counsel, Solicitors and litigants. Answering questions, problem solving and liaising with the Judiciary and court staff. Managing and preparing court files for hearings everyday.

Based at The Royal Courts of Justice, Islington CAB and Highbury Corner Magistrates Court. Working with truly dedicated people, supporting them in their duties of representing defendants at Court and assisting litigants in person. Collecting, recording and analysing data to stimulate additional funding for the legal charity. Assisting clients in their applications for legal aid and advising the solicitors and caseworkers of the issues faced by their clients.

Working for a speech and drama examinations board.Responsibilities: • The collection of all examination entries and their fees by post and online. The checking of entries and the scheduling of all UK examination centres using IT systems. • The dispatch of all paperwork to examiners and customers and the collection and verification of returned results. • Dealing with a high number of customer enquiries via post, telephone and email. • The booking of travel and accommodation for examiners and assisting the accounts team with recording their expenses. • The processing of invoices and reminders. Management of each account, highlighting what is still to be paid or to be refunded. • Responsible for sorting the departmental email inbox and assisting the co-ordination of examination events at the Academy. Achievements: Building on previous experience, a higher level of office and customer service administration. Working to strict, conflicting deadlines and improving on attention to detail. Putting forward new ideas to aid service standards. Organising and coordinating conferences.

Working at Josef Weinberger Ltd/ MTI as part of a small team at a large music publisher’s library.Responsibilities: • The upkeep of library stock, coordinating dispatch and returns. • Dealing with all customer enquiries over the phone, by email and in person. • Maintaining the company CRM with information on all our customers and their productions. Achievements: Gaining valuable experience of office work, customer service and fostering good relationships with colleagues. Successfully implementing new ways of working.