Stephen Coad Email & Phone Number

Chicago, Illinois, United States

The Retail Score streamlines data analysis and reporting for apparel, footwear & lifestyle retailers, and wholesalers. tRS integrates data from internal & external sources including ERP, POS, general ledger, store traffic, e-commerce, and payroll into a fully managed data warehouse so that decision makers across the business can access “one version of the.

Remote - Chicago, Illinois, United States

• Notified has developed the world’s only communications cloud for events, public relations, and investor relations.
• Built data & analytics practice that created data mesh framework & data governance to reduce time to insights. * Implemented business intelligence platform to reduce churn & enabling targeted sales campaigns.*.
• Created unified UX team of 6 professionals that built Notified design system, supported company rebranding, MarketPlace partner portal & built wireframes in conjunction with customer research & user testing.

Remote - Chicago, Illinois, United States

• Responsible for $180MM p.a. Cisco, BlueJeans & Adobe portfolio from a product perspective.
• Managed product roadmap & successfully launched self-service portal which reduced support costs.* Process improvement & focus on operational excellence reduced credits & improved customer satisfaction.

Greater Chicago Area

• Built data, analytics & UX team to create new revenue opportunities & enhanced user experiences.
• Delivered $3.5MM incremental revenue by automating & improving fair use & COVID reporting.
• Deployed Connect Analytics portal to drive usage & adoption across 120+ customers.
• Built 5-member UX team, implemented Design Thinking, user testing & design system to support corporate rebranding of 100+ portals & applications.

Chicago, USA

• Product leader specializing in global performance management, analytics, data integration, process improvement & continuous analytics to optimize business performance & drive growth.
• Crafted business cases, personas, user journeys & user stories which became the foundation of the Nielsen Connected System. Maintained continuous discovery engagements with users, customers & advisory boards.
• Collaborated with cross-functional teams & clients to define analytic workflows & end-to-end UX. Expanded analytic portfolio to include business drivers, integration, innovation, pricing, promotions & forecasting..
• Led the “Ignite” program in conjunction with Salesforce to reimagine the end-to-end customer experience. Identified $20-30MM p.a. incremental revenue & opportunities to secure 25% savings in Professional Services.
• Innovated new products leveraging APIs, SaaS, recommendation engine & added 35 ecosystem partners.

Chicago, USA

• COO for several Nielsen CPG clients accountable for programs across 70+ countries & $110MM revenue.
• Delivered innovative strategies to reinvigorate & renew largest global client relationships. Established process improvements & defined innovative “Global Transformation” solution selling approach that increased.
• Instrumental in the launch of “Ways of Working” global go-to-market initiative that included monitoring, innovation, resolving & develop modules which resulted in $60MM+ incremental revenue, country win backs & new.
• Project sponsor for “Market at a Glance” overviews for 80+ countries which integrated insights from data science, econometric & retail sources. These were used by 8,000+ associates & 125+ clients.
• Created global eLearning modules which reduced training costs by 45%.

Chicago, USA

• Product Owner for the Answers on Demand business intelligence & analytical platform.
• Defined requirements, UX, marketing & change management processes to migrate 250+ manufacturers & retailers from pre-processed to on-demand reporting & continuous analytics that boosted revenue by $20MM+ p.a.
• Re-platformed Latin American store observation services onto a single converged & globally scalable platform which resulted in $30MM p.a. incremental sales.

Toronto, Canada

• Developed a multi-year strategic plan to drive convergence, reduce duplication & enable innovation.
• Reduced the number of global data factories from ten to four, client deliverables from 50+ to under 10, improved cycle time by 20%, increased quality by 18% & delivered $16MM p.a. of savings.
• Developed playbook for cross category, country, service & source data integration which resulted in $20MM+ p.a. of new revenue.

Kuala Lumpur, Malaysia

• Established Asia Pacific center of excellence covering development, deployment & support.
• Built a high-performance team that increased from 4 to 18 team members & 110 indirect & expanded coverage from Asia Pacific region to include Europe, Latin America & Emerging Markets.
• Grew software revenues by 8% p.a., increased usage from 2,000 to 50,000+, reduced costs by 5%+ p.a., reduced staff turnover by 70% & recognized as Asia Pacific IST Executive of the Year in 2007.
• Successfully localized & launched extranet portal in 18 countries & grew usage from 500 to 18,000+.

Sydney, Australia

• Selling, servicing & providing actionable business recommendations based on consumer data.
• Developed Nielsen Advisor that increased customer satisfaction by 15% & exceeded revenue targets by 30%+.

Bachelor Of Commerce (B.Com.), Finance & Marketing, Graduated With Merit

Global Technology Services Leadership Academy