Stephen Coad Email and Phone Number
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Global leader & marketing strategist specializing in agile product management, analytics & strategic execution. Curious, creative, results-orientated leader & team builder that enjoys collaborating with customers, operations, technology & commercial teams to grow revenue, improve customer satisfaction & drive margin.* Innovative results-orientated but people-centric leader & collaborator who is comfortable working & influencing across multi-discipline teams, geographies & at all organizational levels.* Successfully delivered major analytical & platform projects plus SaaS initiatives in the communications, telecommunications, manufacturing & retailing industries.* Product & technology leader & team builder with extensive international experience having lived, worked or traveled to over 45 different countries.* Natural storyteller, coach & mentor with a passion for technology, innovation & user experience.AREAS OF EXPERTISE• Product Management • Business Intelligence • Analytics • Agile • B2B • SLDC • Innovation • Strategy • Big Data • SaaS • Go-to-Market • User Experience • Design Thinking • Data Visualization • Data Integration • Product Marketing • Project Management • Process Improvement • Market Research
The Retail Score Pty Ltd
View- Website:
- theretailscore.com
- Employees:
- 4
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Solution ConsultantThe Retail Score Pty Ltd Nov 2023 - PresentChicago, Illinois, United StatesThe Retail Score streamlines data analysis and reporting for apparel, footwear & lifestyle retailers, and wholesalers. tRS integrates data from internal & external sources including ERP, POS, general ledger, store traffic, e-commerce, and payroll into a fully managed data warehouse so that decision makers across the business can access “one version of the truth” via online portal & directly in Microsoft Excel.
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Vice President Data, Analytics & UxNotified Apr 2021 - Apr 2022Remote - Chicago, Illinois, United StatesNotified has developed the world’s only communications cloud for events, public relations, and investor relations.• Built data & analytics practice that created data mesh framework & data governance to reduce time to insights. * Implemented business intelligence platform to reduce churn & enabling targeted sales campaigns.* Leveraged AI & machine learning to significantly increase the number of journalists & increase the quality of leads.• Created unified UX team of 6 professionals that built Notified design system, supported company rebranding, MarketPlace partner portal & built wireframes in conjunction with customer research & user testing. -
Vice President Partner Solutions - Cloud CollaborationIntrado Nov 2020 - Mar 2021Remote - Chicago, Illinois, United StatesResponsible for $180MM p.a. Cisco, BlueJeans & Adobe portfolio from a product perspective.• Managed product roadmap & successfully launched self-service portal which reduced support costs.* Process improvement & focus on operational excellence reduced credits & improved customer satisfaction. -
Vice President Data, Analytics & Ux - Cloud CollaborationIntrado Dec 2018 - Oct 2020Greater Chicago AreaBuilt data, analytics & UX team to create new revenue opportunities & enhanced user experiences.• Delivered $3.5MM incremental revenue by automating & improving fair use & COVID reporting.• Deployed Connect Analytics portal to drive usage & adoption across 120+ customers.• Built 5-member UX team, implemented Design Thinking, user testing & design system to support corporate rebranding of 100+ portals & applications.
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Vice President - Product OwnerNielseniq Nov 2015 - Feb 2018Chicago, UsaProduct leader specializing in global performance management, analytics, data integration, process improvement & continuous analytics to optimize business performance & drive growth.• Crafted business cases, personas, user journeys & user stories which became the foundation of the Nielsen Connected System. Maintained continuous discovery engagements with users, customers & advisory boards.• Collaborated with cross-functional teams & clients to define analytic workflows & end-to-end UX. Expanded analytic portfolio to include business drivers, integration, innovation, pricing, promotions & forecasting. Evolved the product portfolio from “what happened” to “why” & “what next”.• Led the “Ignite” program in conjunction with Salesforce to reimagine the end-to-end customer experience. Identified $20-30MM p.a. incremental revenue & opportunities to secure 25% savings in Professional Services.• Innovated new products leveraging APIs, SaaS, recommendation engine & added 35 ecosystem partners. -
Executive Director - Strategic Client & Technology LeaderNielseniq Dec 2011 - Nov 2015Chicago, UsaCOO for several Nielsen CPG clients accountable for programs across 70+ countries & $110MM revenue.• Delivered innovative strategies to reinvigorate & renew largest global client relationships. Established process improvements & defined innovative “Global Transformation” solution selling approach that increased revenue by 15%, delivered $5MM+ savings & improved on-time delivery by 8%.• Instrumental in the launch of “Ways of Working” global go-to-market initiative that included monitoring, innovation, resolving & develop modules which resulted in $60MM+ incremental revenue, country win backs & new data sources.• Project sponsor for “Market at a Glance” overviews for 80+ countries which integrated insights from data science, econometric & retail sources. These were used by 8,000+ associates & 125+ clients.• Created global eLearning modules which reduced training costs by 45%.
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Executive Director - Answers On Demand Product LeaderNielseniq Sep 2010 - Dec 2011Chicago, UsaProduct Owner for the Answers on Demand business intelligence & analytical platform.• Defined requirements, UX, marketing & change management processes to migrate 250+ manufacturers & retailers from pre-processed to on-demand reporting & continuous analytics that boosted revenue by $20MM+ p.a.• Re-platformed Latin American store observation services onto a single converged & globally scalable platform which resulted in $30MM p.a. incremental sales.
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Executive Director - Global Retail Measurement ServicesNielseniq Jun 2008 - Sep 2010Toronto, CanadaDeveloped a multi-year strategic plan to drive convergence, reduce duplication & enable innovation.• Reduced the number of global data factories from ten to four, client deliverables from 50+ to under 10, improved cycle time by 20%, increased quality by 18% & delivered $16MM p.a. of savings.• Developed playbook for cross category, country, service & source data integration which resulted in $20MM+ p.a. of new revenue.
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Executive Director - It ProgramsNielseniq Jun 2002 - Jun 2008Kuala Lumpur, MalaysiaEstablished Asia Pacific center of excellence covering development, deployment & support.• Built a high-performance team that increased from 4 to 18 team members & 110 indirect & expanded coverage from Asia Pacific region to include Europe, Latin America & Emerging Markets.• Grew software revenues by 8% p.a., increased usage from 2,000 to 50,000+, reduced costs by 5%+ p.a., reduced staff turnover by 70% & recognized as Asia Pacific IST Executive of the Year in 2007.• Successfully localized & launched extranet portal in 18 countries & grew usage from 500 to 18,000+.
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VariousNielseniq May 1994 - Jun 2002Sydney, Australia• Selling, servicing & providing actionable business recommendations based on consumer data.• Developed Nielsen Advisor that increased customer satisfaction by 15% & exceeded revenue targets by 30%+.
Stephen Coad Skills
Stephen Coad Education Details
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Graduated With Merit -
Global Technology Services Leadership Academy
Frequently Asked Questions about Stephen Coad
What company does Stephen Coad work for?
Stephen Coad works for The Retail Score Pty Ltd
What is Stephen Coad's role at the current company?
Stephen Coad's current role is Global Leader • Agile Product Management • Team Leader, Coach & Mentor Analytics • B2B • Go-to-Market.
What is Stephen Coad's email address?
Stephen Coad's email address is st****@****ied.com
What schools did Stephen Coad attend?
Stephen Coad attended University Of New South Wales, University Of Denver.
What skills is Stephen Coad known for?
Stephen Coad has skills like Analytics, Business Intelligence, Customer Insight, Segmentation, Marketing Research, Market Research, Consumer Behaviour, Data Analysis, Fmcg, Competitive Analysis, Market Analysis, Data Warehousing.
Who are Stephen Coad's colleagues?
Stephen Coad's colleagues are Thomas Hopkins, Wayne Rigney, Eliza Sevitt-Harca, Grant Alexander, Martine Johnston, Stephen Mumford, Tristan Lynch.
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Steve Coad
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