Stephen Coates

Stephen Coates Email and Phone Number

Project Management Office delivery consultant @ HCLTech
Mount Pleasant, North Carolina, United States
Stephen Coates's Location
Tyneside Area, United Kingdom
Stephen Coates's Contact Details

Stephen Coates work email

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About Stephen Coates

With over three decades of experience in IT, I continue to be challenged in my career. My passion lies in ensuring that stakeholders and users receive the best service possible, empowering their success. My journey has been hands-on, in support, design, build and direction, encompassing change to guarantee customer and team satisfaction.I specialise in the delivery and governance of high-value, complex projects for global organisations where I create and deliver effective project teams that ensure quality in solutions, timing and finance.Managing and motivating distributed project teams and vendors in challenging project environments is one of my strengths. I engage directly with stakeholders and management, working collaboratively with teams to follow structured and agile methods, motivating changes that have a significant impact on business. I possess a unique ability to visualise both the service and business goals while ensuring meticulous attention to detail.My experiences have readied my ability to remain calm and focused to effectively predict and address risks and issues at all stages of a project. I am dedicated to delivering high-quality results, and I prioritise fostering a positive and enriching experience for the entire team.Having travelled extensively, my outgoing and friendly personality has enabled me to build strong relationships and establish connections with friends and associates from diverse cultures. I am proud of my ability to influence at all levels, both individually and across teams. Leading by example, I take responsibility and manage people with strength and fairness. My aspiration is to be an inspirational mentor and a valued colleague, playing a pivotal role in the successful delivery of every project.My technology experience encompasses various domains, and I currently have developed expertise in creating solutions on Microsoft Power Platform encompassing SharePoint, Power BI, Power Automate and Power App. As a project consultant, I am equipped to lead technical subject matter experts in the delivery of successful solutions. My track record spans data centre management, virtualization, network operations, compute, storage, backup, disaster recovery, end-user compute, security, database and the successful delivery of Office365, Teams, Excel, PowerPoint, Azure, Applications and systems for global businesses across various industries. My commitment to delivering excellence impacts thousands of colleagues worldwide, ensuring each project I undertake is a resounding success.

Stephen Coates's Current Company Details
HCLTech

Hcltech

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Project Management Office delivery consultant
Mount Pleasant, North Carolina, United States
Stephen Coates Work Experience Details
  • Hcltech
    Project Management Office Delivery Consultant
    Hcltech
    Mount Pleasant, North Carolina, United States
  • Hcltech
    Project Management Office Delivery Consultant
    Hcltech Jun 2017 - Present
    London, United Kingdom
    Reporting to the HCL PMO I design, implement, manage and maintain governance and assurance that empowers the PMO to deliver global programs and projects effecting business and people. I am providing this service to people in many locations and cultures. I am responsible for engaging and delivering with the project teams, vendors and customers in mutually agreeable governance and assurance to support: Stakeholders, Executives, Directors, Project teams, Architects and Technical resources. In the delivery of high value, high impact technology changes.
  • Hcltech
    Project Manager - End User Compute Hardware Refresh - Lloyds Register
    Hcltech Nov 2022 - Jul 2023
    Newcastle-Upon-Tyne, England, United Kingdom
    • develop the deployment approach, plans and tools for scheduling, communication and status progress reporting to deploy x4000 new laptops and Windows 11• preparation and introduction to service the build operation manual and user set up guides for the out-of-box experience • selection, onboarding and management of the scheduling and early life support teams (4x6) • collaborate and support the global warehouse service in seven locations across sixty countries for storage, provisioning, shipping, delivery, returns and disposal • manage the warehouse partner for quality and progress • manage and deliver early life support for the personal set up of users new laptop, Windows 11, Intune, and applications deployment
  • Hcltech
    Paas Developer - Ms Power Platform - Governance As A Service - Hcl Tech
    Hcltech Jul 2020 - Jul 2023
    London, England, United Kingdom
    Project management development tool creation - Governance as a Service (GAAS) – Microsoft PaaSDevelopment and delivery into service an automated program and project governance tool the provides the HCL projects teams a central place to record and report project progress and performance. It is a data driven initiative that empowers and simplifies day to day project tasks allowing for increased customer engagement. It has been adopted by many HCL program and project teams across many accounts. Key features include: Datacentric logs, automation and PowerBi reporting.
  • Hcltech
    Project Manager - Ms Autopilot Deployment For Windows 11 - Lloyds Register
    Hcltech Nov 2022 - Apr 2023
    Newcastle-Upon-Tyne, England, United Kingdom
    • coordination with the Intune SME service to review the existing MS Intune landscape and to create the low level design for deploying and managing Windows 11 • establish the acceptance criteria for implementing the windows 11 LLD • manage the change to enable and configure Windows Autopilot services for new laptops and OS • plan manage and test application deployment via Intune for production implementation • test and validate the deployment process across GEOs • operate the UAT pilot and set up the early life support team and processes
  • Hcltech
    Project Manager - Ms Intune Application Package Assessment For Windows 11 - Lloyds Register
    Hcltech Aug 2022 - Nov 2022
    Newcastle-Upon-Tyne, England, United Kingdom
    • coordination with application owners, driving efforts for assessment and remediation to complete to meet the refresh schedule • managing reporting on testing and remediation for x300 Intune application packages • ensuring success for production
  • Hcltech
    Project Manager - Data Centre Exit - Burberry
    Hcltech Mar 2022 - Aug 2022
    Newcastle-Upon-Tyne, England, United Kingdom
    Definition, planning and execution of no incident service closure • data centre workload migration of two clusters hosting x300 applications from rack and blade servers, including the service migration and shutdown of backup, storage, compute, switch, firewall and routers • secure transportation, storage and destruction with Blanco erasure for reuse and shredding for security
  • Hcltech
    Project Manager - Devops Service Transition From Capgemini To Hcl - Lloyds Register
    Hcltech Apr 2022 - Jul 2022
    Newcastle-Upon-Tyne, England, United Kingdom
    • Definition and design of the plan and schedule, meeting agendas, minutes and actions • establish the service lines for transition • manage the HR service to fulfil the hiring of the HCL DevOps team • onboard the resources • collaborate with the outgoing vendor for the knowledge transfer requirements plan • organise and fulfil the knowledge transfer workshops • manage the creation and completion of the knowledge documents, designs and runbooks • define the service management structure, queues and resolvers • organise and ensure service
  • Hcltech
    Project Manager - Remote Dispatch Service - Field Service Operations - Lloyds Register
    Hcltech Oct 2021 - Apr 2022
    Newcastle-Upon-Tyne, England, United Kingdom
    Provision of remote dispatch and remote desktop services to Lloyds Register global locations via the operations management centre • definition and agreement on the SOW deliverables to define and establish the acceptance into service criteria • integration of customer and vendor project resources • management of the HCL and customer SMEs for the preparation/presentation and completion of the global knowledge transfer and dispatch questionnaires • collection and collation of the knowledge base articles • define and agree the transition and knowledge transfer plan • engagement and onboard the approved partners • present the knowledge absorption playback • prepare, manage and capture the knowledge transfer workshops • ensure timely onboarding and integration of the dispatch resources for each location • define, operate and measure the parallel run to success • agree and operate service cutover • deliver post cutover early life support
  • Hcltech
    Project Manager - Operations Management Centre - Lloyds Register
    Hcltech Oct 2021 - Mar 2022
    Newcastle-Upon-Tyne, England, United Kingdom
    Provision and integration of the HCL operations management centre with the Lloyds register network to provide service delivery management, operations services, service desk and remote desktop service. • OMC location decision, availability and readiness • acceptance into service definition and evidence • provision and readiness of per country telephone lines • network definition, bill of materials, management of orders, supply and delivery • HLD/LLD • resource onboarding • plan, milestones and RAID • introductions and vendor engagements • workshop • hardware deliveries, build and configuration • definition and implementation of test plans • pre go live test phase and go live cutover
  • Hcltech
    Project Management Office - Multi Service Program - Rothchild And Co
    Hcltech Nov 2020 - Nov 2021
    London Area, United Kingdom
    Providing PMO project services for multiple projects and project managers. In the delivery of • RAID, actions, decisions, milestones and plan on a page, • weekly project and program hosting and reporting • project manager management and mentoring in relation to governance deliverables • customer and stakeholder facing • management and control of PMO deliverables • Project technologies delivered during the program: Data Centre migration, Cloud landing zone build, Migration to O365, Office in a box modernisation – hardware refresh, Firewall and Network modernisation, Service status dashboard and System monitoring, IT Service Management – ServiceNow, Data centre automation tooling, Optibot end user productivity tooling, Techbar design, build and service, RDCs Transformation
  • Hcltech
    Project Management Office - End User Compute Hardware Refresh - Thompson Reuters
    Hcltech Jul 2020 - Dec 2020
    London, England, United Kingdom
    Providing project management services for the project resources and partners for the hardware refresh for end user compute in three continents and thirty locations. • computer deployment tracking and reporting for 20000 computers • collection and disposal of 20000 legacy computers and associated peripherals • customer facing communications to deliver status and progress
  • Hcltech
    Project Management Office - Cloud Service Readiness For Anglo American De Beers
    Hcltech Apr 2020 - Sep 2020
    London, England, United Kingdom
    Customer facing Program Governance and Assurance for:• Global Azure landing zone build • Global workload migration assessment • Azure monitor and ServiceNow CMP • Global Azure workload migration • Global remote site backup deployment • Global LAN refresh • Global Wi-Fi standardisation • Global SCCM restructure • Global Lucy engaging smart service desk POC • ServiceNow portal and mobile • Moogsoft AIOps IT operations expansion • Workblaze EUC real time monitoring • International PC refresh • Mining IoT helmet safety
  • Hcl Technologies
    Project Management Office - Multi Service Program - Barclays Bank Plc
    Hcl Technologies Sep 2019 - Jun 2020
    Knutsford, Cheshire, United Kingdom
    Customer facing Program Governance and Assurance for:• Service Desk New Build Europe• Service Desk Operations• Desk Side Services• Device Lifecycle Management• Global Tools Deployment - Absolute, Lucy AI virtual assistant, RFID, DRYiCE• TechBar - 28 world wide locations with vending machines, encompasing KTSL and ServiceNow
  • Hcl Technologies
    Project Management Office - Data Centre Transformation - Anglo American De Beers
    Hcl Technologies Jul 2018 - Sep 2019
    London, United Kingdom
    Customer facing Program Governance and Assurance for:• Four date centre new builds in three continents, migrating 1600 workloads and 100's applications• Decommissioning of legacy data centres• Cloud migration analysis• Global non windows infrastructure patch management solution• End user compute preventative maintenance solution proof of concept
  • Hcl Technologies
    Project Manager - Data Centre Transformation - Jardine Lloyd Thompson
    Hcl Technologies Jul 2017 - Jul 2018
    London, United Kingdom
    On premises at Jardine Lloyd Thompson Plc London City, managing a £6.5m budget encompassing projects to deliver the data centre transformation program implementing future ready platforms with software defined capabilities, leveraging VMware NSX, VSAN and VRealize automation services on Cisco network and compute achieving task level and build process workflows.Challenges:• Working in collaboration with the customer project management team• Directing a team of 50 on and offshore project and technical resources • Delivering CIO and business unit presentations• Achieving penalty impacted deadlines• Build 2 new data centres in London ensuring day one readiness in agreement with BAU and BU's• Integration of existing security and DMZ devices• Migrate 1500 servers totalling 725TB of data from old to new impacting 200 core applications• Effecting 8500 users in all continents• In accordance with the agreed migration strategy, plan and deadlines• Manage early life support; hand over to business as usual and establish acceptance into service• Ensure migration completion and decommission of 150 servers• Decommission of redundant data centresTechnology:• Cisco compute• Cisco network• Pure SSD storage• VMware virtuslisation - NSX, VSAN, Vrealise• Windows and Unix server migration - V2V, P2V, L&S• SQL and Oracle clustersResponsible for:• 10x Project team members• 7x Direct and 3x Indirect team members• 4x Technology suppliers• 3x Lines of reporting• 50 Team members• 5 Work packages• 2 Penalty deadlines• 200 Business applications• Master data• Defects• Customer care• Evidencing completion and acceptance into service
  • Hc-One
    It Project Manager
    Hc-One Aug 2016 - Jul 2017
    Darlington, United Kingdom
    HC-One specializes in Dementia, Nursing and Residential Care from a Head Office and 230 Care Homes across all regions of the UK.I successfully managed a £2.7m budget to deliver new technology impacting 3000 users.Technology:• 230 Fibre broadband routers• 7000 CAT6 LAN Ports• 3500 Wi-Fi Access Points• 230 Touchscreen kiosks • Integration of existing network devices• Decommission of redundant itemsResponsible for:• 7x Project Team Members• 3x Direct and 6x Indirect staff members• 4x 3rd Party Suppliers• 4x Lines of reporting• Total of 55 team members• 16x Office365 project management features
  • Johnson Matthey
    It Project Manager
    Johnson Matthey Jan 2011 - Aug 2016
    Cleveland, United Kingdom
    Utilizing an enthusiasm for completion and commitment to stakeholder satisfaction, I provided planning, management and delivery of WinTel, VMware, Datacenter, Network Infrastructure and applications services for the Process Technologies division. The estate includes 20 data center's, more than 400 servers and 2500 users in 60 offices worldwide. This business is part of a global network consisting of 100’s of datacenters, 1000’s of servers and 11000 clients. I'm the point of contact for stakeholders, global IT, global and local business management to react and respond to business requests. Collaboration with the project management office, enterprise architects, selection of architects and engineers to implement system design and build. Solutions transition and handover to relevant resolver groups. Project deliverables and responsibilities: • Virtualized systems engineering and management• Server infrastructure and applications integration• Plan and deliver user applications services• Provide support and handover for 3rd, 2nd and 1st line operations• Perceive stakeholders, architects, engineers and business requirements, deadline and risk• Develop and maintenance of the project scope and creation and ownership of the PID• Creation of the plan, selecting resources, identifying actions and agreeing time scales• Controlling technical implementation and day by day achievements• Ensuring solutions meet with IT and business policies while maintaining safety and security• Creation and communications of status reports for review with stakeholders and teams• Organizing and delivering technical and quality reviews for deliverables• Logging issues and scope changes and escalating as appropriate• Review the project schedule, costs and actions• Responsibility for the quality of deliverable items• Maintain relationships and performance of 3rd party suppliers and contractors• Promote the benefits of solutions to users and other business groups
  • Sme Limited Company
    It Solutions Architect
    Sme Limited Company 2001 - 2011
    United Kingdom
    Sales, Customer service, Relationship building, Project and Technical services for WinTel solutions:VMware Virtualisation, File, Print, Application, Email, Exchange and Web Services. Backup and disaster recovery, Application deployment, Virus and Firewall security, Wired and Wireless network, VPN, Remote desktop Services. Sales, Finance, design, planning, installation, migration, upgrade and support for own customers and contracts throughout the UK.
  • Imperial Chemical Industries (Ici)
    It System Engineer
    Imperial Chemical Industries (Ici) 1996 - 2001
    Middlesbrough
    Server and End user compute systems installation and User assistance support
  • Nwg (Northumbrian Water Group)
    Computer Aided Design Draftsman
    Nwg (Northumbrian Water Group) 1990 - 1996
    Newcastle Upon Tyne, United Kingdom
    CAD drawing duties leading to CAD telephone and IT support for five locations across the UKImplemented network systems in the UAE, installing CAD systems in three cities

Stephen Coates Skills

Customer Service Project Management It Infrastructure Design Information Technology Prince2 Prince Practitioner It Infrastructure Operations System Deployment Business Analysis Leadership Management Itil Stakeholder Management Relationship Building Change Management Transition Management Negotiation Documentation Solution Architecture Cloud Computing Windows Azure Office 365 Sharepoint Security Wintel Vmware Networking Data Center Backup Solutions Disaster Recovery 3rd Line Support Diagramming Consulting

Stephen Coates Education Details

Frequently Asked Questions about Stephen Coates

What company does Stephen Coates work for?

Stephen Coates works for Hcltech

What is Stephen Coates's role at the current company?

Stephen Coates's current role is Project Management Office delivery consultant.

What is Stephen Coates's email address?

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What is Stephen Coates's direct phone number?

Stephen Coates's direct phone number is +4417632*****

What schools did Stephen Coates attend?

Stephen Coates attended Northumbria University, Northumbria University.

What skills is Stephen Coates known for?

Stephen Coates has skills like Customer Service, Project Management, It Infrastructure Design, Information Technology, Prince2, Prince Practitioner, It Infrastructure Operations, System Deployment, Business Analysis, Leadership, Management, Itil.

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