• Use SQL / Excel / SAS to organize and analyze complex data sets• Analyze potential changes to existing insurance products as well as new product development• Identify and solve product/pricing problems by gathering relevant, compelling data from internal and external sources• Demonstrate the ability to synthesize data, develop and pressure-test narratives, and provide actionable insights ("connect the dots") consistently versus just gathering data elements• Build and Implement tools to support the Product Management team• Work with Product Managers to drive business growth and profitability• Perform industry level research and monitor competitor filing activity within assigned region

• Quickly adapt and understand front-end applications to ensure accurate and quality testing is executed• Document, design and maintain end to end processes to ensure accuracy and integrity across all application development documentation• Pro-actively follow up with QA management on defects/risks and provide suggestions for resolution• Work with members of Business Analysis, Application Development, and Project Management to assure timely completion of testing plans• Report and communicate the results of testing accurately and clearly• Ensure the quality of software applications through end to end testing processes• Use PostMan to test web service and API calls• Code Selenium w/ C# usage in order to automate test cases within EPIC claims system

• Acts as a Subject Matter Expert for Insurance Service Representatives to ensure New Policy System is working correctly on a day to day basis• Works in conjunction with groups across the company to dispatch and implement fixes if system bugs are found• Completes Underwriting Reviews to confirm that business specifications have been implemented correctly• Processes various requests dealing with possible system issues in order to provide enhanced customer support• Establishes and maintains strong relationships between differing business units across the company• Communicates professionally and effectively across various levels of management and remote locations

• Automated multiple spreadsheets to enable myself, peers, and leads to work in a more efficient manner• Collaborated with multiple business units to implement completely new products in different states• Analyzed business requirements in order to fulfill them in Top 20 Issues and Rate Revisions• Used working knowledge of SQL to query and facilitate the return of reports needed for peers • Created and executed test plans on a daily basis to ensure cohesiveness of New Policy System• Managed time efficiently in order to work under rigid time constraints amidst multiple and changing priorities• Payed close attention to detail when implementing fixes or developing new products for overall system health

• Implemented plan to switch from conference line calls to Skype for all meetings and presentations• Removed obsolete applications from computing environment by communicating with users of these applications• Corresponded with teammates in order to move computers into their corresponding Active Directory listings• Communicated with users daily in order to receive application data to accumulate in a large repository• Tested applications within the computing environment so users could receive applications that worked

• Testing third party vendor inquiry and response using LexisNexis data.• Collaborated with a team to implement a web based insurance quoting system• Executed test plans and test cases to help ensure end user's insurance quotes became streamlined