Stephen Coll Email & Phone Number

Glasgow, United Kingdom

East Kilbride, Scotland

REC Ltd (Resource and Environmental Consultants Ltd) was formed in December 1995 and operates in several areas of consultancy work, namely, GeoEnvironmental, Civil Engineering, UKAS/MCERTS Accredited Stack Emission Testing, Air Quality Assessment, Asbestos Surveying, Fibre Counting and Bulk Analysis.

Duties - To achieve such accreditation and maintain accreditations as required.Training of Staff and Clients (Asbestos Awareness)Ensuring that all technical operations are carried out in accordance with the relevant manuals.Ensuring that the quality policy is fully implemented throughout the laboratory and on-site.Providing the clients of REC with the.

Support the Call Center Manager in building the adequate behavior within all the Call Center personnel, to assure that customer queries are managed in a customer friendly and efficient way.Suggest training programs of existing and new services.Assist the Call Center Manager defining new profiles and job descriptions for recruitment process when.

Implementing and Benchmarking of UAT environment to show advantages to MTN Nigeria (Lagos) that Upgrading from v297 to v299 of Protek CCBS would be beneficial to their business and preparing for start of Single Eview migration.

Implementation of Business Processes and procedures in HQ for the setting up of an Interconnect and Revenue Assurance System. Making proposals as to how to make setting up of Procedures to allow responsibilities and KPI's to be more efficient. Give an overview of the PPAS systems in place and recommend and implement changes to streamline troubleshooting.

Development of new business for new products specifically designed for small/medium businesses in East Africa.

Installation and Implementation of the ITS TABS Customer Care and Billing System. This involved the Project Management of the install of all hardware equipment for both communication and security for the efficient and secure connectivity between the Billing Systems and the various parts of the Alcatel switching equipment, e.g. HLR,OMC,VMS and SMS Centres.

Installation and Implementation of the Flagship Customer Care and Billing System. Project Manage new installations, especially in Africa. This is a Customer facing role in which an excellent grounding in Telecomms and Billing is required.Sent to Uganda to take over as Project Manager responsible for the Implementation of the Flagship Billing System and its.

Installation, commissioning and optimising thecomputerised Billing and Customer Care System supplied by EHPT (Progressor 4.0): This included the running of Billing Mediation Platform (BMP version 3) for collecting and optimising CDR's output from Nortel switches and to make sure that any and all SLA's were adhered to. The Input of Tariffs and Discount.

Support and implement fixes for the various Clients in my timezone who use the various versions of the Billing System supplied by Corsair

Day-to-day administration of the company provision and upkeep of the Satellite Communication Systems and Internet services, Sales and Marketing of the VSAT service,Allocation of daily duties to technical staff and company personnel.I was hired due to my extensive knowledge of Networking, to oversee the completion of the Satellite Banking System being.

Installation, commissioning and optimising the computerised Billing Network, supplied by CORSAIR COMMUNICATIONS Inc (I worked for

Pgce, Mathematics, Chemistry

Bsc, Chemistry