• Responds to inquiries, resolves routine issues (referring more difficult problems upward), educates, and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.• Performs upselling and cross selling to customers, wholesalers and dealers which includes but is not limited to new products, items released from backorder, replacements for discontinued items, special promotions, closeout items and replacements for returned items.• Serves as vacation back up for Accounting Associate, Enters orders into system, producing sales orders, pick sheets and processing shipping data entry and invoicing.• Resolves order questions and documents communications accordingly.• Issues credits, debits and returns, creates return authorizations, processes bills and participates in collecting cash as needed.• Processes or coordinates setting up, maintaining and/or closing accounts in collaboration with the accounting department, purchasing and manufacturing departments. Facilitates the closing of customer accounts by communicating with appropriate parties, closing open orders and deactivating the customer.• Runs routine reports and independently creates reports to support department activities.• Sends our quarterly customer satisfaction surveys using random search to limit repeated inquiries to customers. Results are tallied using weighted average and reported to senior management. Unsatisfied customers contacted to create resolutions.• Occasionally assist with local deliveries and make in-person sales calls.• Responsible for communicating international transportation control document, tracking orders and returns.• Performs other duties as assigned.

• Respond to external vendors and internal managers regarding all aspects of the accounts payable process, including processing invoices for payment, recording sales tax, assisting with bank reconciliations, and documenting loans.• Research information to provide accurate and timely solutions to internal clients and vendors at multiple locations.• Verify the accuracy of vendor invoices and confirm that the correct general ledger account codes are used.• Generate payment to vendors on a routine schedule and match the check with backup for review by the financial manager.• Inspect paid and unpaid invoices including cleared payment inquiries and check voiding to maintain accurate files and records according to company standards.• Review automatic payments to ensure correct coding and authorization as well as sufficient contracts and documentation.• Develop and maintain a filing system for financial information, records and documents to ensure easily available information.• Monitor account balances, track expenses, prepare analyses of accounts and related financial activity to produce monthly financial reports.2012 Melvin Rhinebeck Career Achievement Award winner2012 Milton Samuelson employee of the year nominee

Responsible for upkeep and maintenance of large church building and grounds. Set-up for Christian Sunday services, different church seasons, holiday services, baptisms, wedding, funeral, ordination and consecration services. Assisting pastors, funeral directors and wedding planners as needed.

• Sales and service of fine jewelry and magnificent timepieces.• Responsible for in-store minor repairs and adjustments through installation of gold & silver findings; Watch crystal polishing. Polish and inspect jewelry for returning customers.• Prepare call tags and registered mail for outsourced major jewelry, engraving and watch repair for items under warranty. • Educate customers on various timepieces, the four C’s, Lladro history and Waterford patterns.• Created in store sales promotions and discounts.