Project Manager/Product Owner working on US Business Retail and Commercial IVR Conversion Program. Responsible for the delivery of a multi phase program of work for the IVR application working an under Agile (Scrum) methodology. Key Accountabilities include the following areas:Requirements DefinitionDesign Review and ApprovalProduct Backlog OwnershipWork-stream Project Planning, Risk Management and Vendor EngagementTesting Phase support, Defect and Issue TriageMigration Strategy designImplementation Support

Managing critical components of a large scale business banking platform transformation across 7 countries in the EMEA region. The role covered the full life cycle of the project from design to implementation and required both business and operations focus as well as driving technology delivery. Core module ownership and SME for: *Funds Transfer processing (SEPA, SWIFT, Internal, Domestic) *Teller (Branch Network) *Workflow management *Credit Card Processing

As a Senior Business Analyst in the regional technology team supporting all business units across the EMEA market I worked on multiple change programs and provided overall delivery support through out the project lifecycleThe 2 core programs of work during this period were:*Technology PM and Core Platform SME for a new Credit Card business launch in Israel -Strategy and Design for platform configuration and Integration -Local market vendor engagement (Printing, Co-Brand)*Lead a program to adopt the use of Blueprint - Business Analysis tool with a virtual team across the region. -Mentoring 18 BAs across multiple sites (UK, Poland, Spain) -Demand Management engagement and work-load management

Technology Project Manager for Credit Card Portfolio sale and de-conversion.Responsible for the following: -Requirements definition, solution design -De-commission Strategy development -Technology and TI deliverables -Data Mapping -Migration Strategy -Implementation Strategy and Warranty period support

The role formed part of the Business Technology team and required production support across 18 business applications underpinning the credit cards platform. As core expect on the platform I also managed change programs and worked as a business analyst for all change

Delivering change to multiple businesses across Europe in the capacity of a Project Manager and Business Analyst.Responsible for: -Engagement and Delivery of Technical Development and Support teams -Release Management -Requirements definition and interrogation -Driving Solution design -Demand Management

Working as part of the Marketing and Product team, responsible for the delivery of key change to support business delivery.

Working on a full Credit Card platform conversion responsible for the delivery of the New Account Opening and Balance Transfer work-stream-Full SDLC involvement-Requirements Definition-UAT planning, execution-Business Training development and delivery-Implementation planning and support

Team Leader responsible for 7 directs working as Credit Card underwriters.Responsible for: -Quality Assurance and Control -Training -Performance Reviews -New Account Opening