- Managed and coordinated investigations involving known or suspected fraudulent activities by utilizing tools and technology.- Provided case decisions/conclusions to management and members in an accurate and timely manner to reduce loss.- Prepared accurate and detailed reports regarding investigative methods, financial statements, objectives, findings, and recommendations on premium investigations. - Established and cultivated direct relationships with other financial… Show more - Managed and coordinated investigations involving known or suspected fraudulent activities by utilizing tools and technology.- Provided case decisions/conclusions to management and members in an accurate and timely manner to reduce loss.- Prepared accurate and detailed reports regarding investigative methods, financial statements, objectives, findings, and recommendations on premium investigations. - Established and cultivated direct relationships with other financial institutions and law enforcement agencies for loss recovery and court ordered restitution. - Represented the Credit Union in local, state, and federal court systems as custodian of records in civil and criminal complaints. - Researched evolving technologies and preventive methods while driving initiative to reduce overall fraud exposures and losses.- Provided training to the Credit Union staff and 3rd party groups on fraud awareness, identity theft, and elder financial exploitation.- Assumed responsibility for special projects; gathered data and prepared reports for senior management, audits, and other personnel. Show less

- Investigated unauthorized fraudulent use of debit cards for ATM, PIN, and POS related transactions on Regulation E affidavits.- Reported investigation findings to customers and necessary Fraud Detection and Prevention teams. - Reviewed ATM electronic journals, Visa Reports and surveillance footage. - Designed and implemented fraud prevention and detection strategies that identified unauthorized ATM/Debit Card activity. - Stayed up to date with new fraud trends… Show more - Investigated unauthorized fraudulent use of debit cards for ATM, PIN, and POS related transactions on Regulation E affidavits.- Reported investigation findings to customers and necessary Fraud Detection and Prevention teams. - Reviewed ATM electronic journals, Visa Reports and surveillance footage. - Designed and implemented fraud prevention and detection strategies that identified unauthorized ATM/Debit Card activity. - Stayed up to date with new fraud trends involving counterfeit cards from skimming events, deposit fraud, and accounttakeovers. Show less

- Provided security and protection to the traveling public, airports and aircrafts by preventing any deadly or dangerous objectsfrom being transported onto an aircraft.- Made effective decisions in both crisis and routine situations. - Continuously and effectively interact with the public, giving directions and responding to inquires. - Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of… Show more - Provided security and protection to the traveling public, airports and aircrafts by preventing any deadly or dangerous objectsfrom being transported onto an aircraft.- Made effective decisions in both crisis and routine situations. - Continuously and effectively interact with the public, giving directions and responding to inquires. - Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. Show less

- Investigated unauthorized fraudulent use of debit cards for ATM, PIN, and POS related transactions on Regulation E affidavits.- Calculated and returned any applicable service charges and interest to the Customers when appropriate. - Reported investigation findings to customers and necessary Fraud Detection and Prevention teams. - Reviewed ATM electronic journals, Visa Reports and surveillance footage. - Designed and implemented fraud prevention and detection… Show more - Investigated unauthorized fraudulent use of debit cards for ATM, PIN, and POS related transactions on Regulation E affidavits.- Calculated and returned any applicable service charges and interest to the Customers when appropriate. - Reported investigation findings to customers and necessary Fraud Detection and Prevention teams. - Reviewed ATM electronic journals, Visa Reports and surveillance footage. - Designed and implemented fraud prevention and detection strategies that identified unauthorized ATM/Debit Card activity. - Stayed up to date with new fraud trends involving counterfeit cards from skimming events, deposit fraud, and accounttakeovers.- Ensured compliance with Federal and Card Network Regulations, as well as maintained compliance with the US Patriot Act, Bank Secrecy Act, Regulation E, Suspicious Activity Reports (SAR), and other banking regulations. Show less

- Established and solidified customer relationships through outstanding customer service. - Provided knowledge of all banking products while meeting sales goals/quotas- Ensured the vault and teller drawers balanced- Investigated and resolved teller cash drawer discrepancies- Produced daily and monthly reports including Teller Difference Reports, Suspicious Transaction Reports, Currency Transaction Reports, and Store Operational Reports.