Stephen Cooper Email & Phone Number

Littlehampton, Gb

London, England, United Kingdom

A multi-functional role with business development and partnership responsibilities for Norwegian Airlines, and its award winning loyalty program Norwegian Reward. Responsible for identifying and delivering new revenue generating opportunities, in addition to the ownership and commercial performance of a portfolio of existing partnerships. I have been responsible for successfully launching key partnerships across travel, financial services, retail, eCommerce and lifestyle sectors in the UK and key global markets.Key responsibilitiesBusiness development: Ownership of the entire RFP process, identifying prospects, commercial modeling, business case approval, managing an evolving pipeline of new partnership opportunities by product, sector and market.Partnership management: Full ownership and commercial responsibility, contracting, performance analysis, marketing coordination, technical implementation and optimisation. Development of market/product strategy: Evaluating different partnership models, market and product analysis, understanding how seasonality and customer behaviors can impact commercial performance. Technical implementation: Full ownership of the end to end process with project, IT, UX, commercial, marketing, brand and PR teams. Key focus on delivering a seamless user experience for our customers.Contract management: Responsible for ensuring key internal stakeholders across the business have reviewed, negotiated and approved contractual terms.

London Gatwick

Responsible for the commercial performance of UK and key global partnerships for Norwegian Reward, the award winning loyalty program of Norwegian Airlines.Played a leading role in launching Norwegian's first US Co-Brand credit card in November 2019, managing an RFP and selection of issuing bank and payment network. Project was delivered on time, on budget and forecast to bring significant incremental revenue and enhanced long term customer loyalty to Norwegian.Interim Head of Partnerships (maternity cover). Reporting to the SVP of Norwegian Reward, this enhanced role included defining multi market strategies, the approval of new partnerships, agreeing/signing contracts and working with 3 country managers to optimize performance in Swedish, Finnish, Danish and Spanish markets.

Crawley

Responsible for the management of global airline relationships on behalf of British Airways and Avios, the global reward currency of IAG. The position included full accountability for managing the accrual and redemption P&L of airline Frequent Flyer Programmes partnerships, to help achieve company targets. Primary responsibilities included negotiating with several Oneworld airlines including Cathay Pacific and Qantas, influencing internal teams and stakeholder management across a complex business matrix.

Crawley

Managed a portfolio of oneworld frequent flyer programme contracts on behalf of British Airways, objectives included:•Negotiate frequent flyer programme contracts on behalf of British Airways for existing and new oneworld airline partners, ensuring maximum revenues are achieved for International Airlines Group (IAG).•Negotiate new airline partner commercial agreements for Avios travel rewards programmes in the UK & South Africa ensuring lowest possible net fares are agreed to meet company targets.•Key support to project managers in Avios and British Airways IT teams, assisting new air partner implementations and existing system developments.•Analyse, review and present the cost and revenue flows for a portfolio of oneworld airline partners, ensuring accurate forecasting is delivered for the company budget.•Ensure brand equity is not compromised, but enhanced, by working with Avios.•Regular face to face meetings with a portfolio of oneworld air partners ensuring opportunities to drive incremental revenues to the group are explored, and where applicable, delivered.•Project management of new air partner implementations, ensuring communications, business processes, management information and commercial contracts are delivered to tight deadlines across a complex business matrix.

East Grinstead

Worldwide product manager for Tropical Sky, one of the UK's fastest growing and award winning online Tour Operators, duties included:•Senior contractor of hotels in the Indian Ocean, Middle East, Africa, Asia and Egypt ensuring prime objectives of leading room rates, allocations & credit facilities were achieved.•Developed, contracted and launched new programmes in the Indian Ocean, Middle East, Asia and Egypt for Tropical Sky brands in the UK & Ireland.•Negotiated exclusive offers from key hotel partners in the Indian Ocean, Middle East, Asia & Egypt for UK & Irish markets.•Managed worldwide commercial department ensuring all personal, team and business objectives were delivered.•Scheduled, negotiated and delivered strategic marketing campaigns with key hotel partners (Shangri La, Jumeirah, Hilton & Kerzner) ensuring budgets were not exceeded and tight deadlines were met.•Explored new and existing business opportunities for Tropical Sky brands in the UK and Ireland.•Business development – completed thorough competitor analysis and market research of potential new destinations and products for annual review with company directors.

Ditchling, East Sussex

Product Manager for Sportif International, a specialist Watersports Tour Operator, duties included:•Responsible for sourcing new hotels in Egypt, Indian Ocean and Spain for specialist water sports tour operator.•Chartered diving boats in Egypt and Indian Ocean for exclusive diving trips.•Implementation and maintenance of www.sportif-uk.com and www.sportifdive.com websites.•Co-ordinated journalist Scuba Diving test trips in the Red Sea & Mauritius.•Business development – carried out thorough competitor analysis and market research of potential new scuba diving destinations for consideration in existing programme.

Crawley

Responsible for selling a range of package and tailor made holidays via the British Airways Holidays brands (City breaks, Caribbean, Indian Ocean & American tailor made). 24 hour emergency response team member offering support to clients away on holiday during emergency scenarios.

Gnvq Advanced Leisure & Tourism, Tourism

8 Gcse Grade C