Stephen Cooper Email & Phone Number

Coventry, England, United Kingdom

East Midlands, England, United Kingdom

Ensure delivery of strategic “People Plans” for contractual and wider business with key focus on succession planning, talent mapping, and performance management. Oversee strategic planning and resourcing and forecast recruitment needs by planning and developing new tools and implementing advanced practices through collaboration with key stakeholders. Develop all direct reports appropriately. Drive enhancement by providing exceptional oversight and developing proactive employee relationship and… Show more Ensure delivery of strategic “People Plans” for contractual and wider business with key focus on succession planning, talent mapping, and performance management. Oversee strategic planning and resourcing and forecast recruitment needs by planning and developing new tools and implementing advanced practices through collaboration with key stakeholders. Develop all direct reports appropriately. Drive enhancement by providing exceptional oversight and developing proactive employee relationship and engaged culture in collaboration with internal departments, whilst leading and motivating various operational teams. Meet and exceed customer service levels, expectations, and business demands by ensuring achievement of business KPI’s, complete allocation of people, and utilising logistical knowledge. Evaluate performance in area of activity regarding performance targets. Ensure contractual delivery and enhance business growth by creating and implementing advanced strategies and business plans. Utilise complex yet deliverable strategies by evaluating and compiling annual budgetary targets on regular basis. Show less

North West

Responsible for the profitable delivery of a £multi-million devolved profit and loss business area, within service and contract requirements, to deliver overall profitability and service for the Region and for GEOAmey.Key Performance Areas: • Manage the overall operation of your area to meet profit targets within a £4million devolved P&L account• Understand key profit drivers, and direct all efforts to ensuring a profitable return from the Area• Understand the operation,… Show more Responsible for the profitable delivery of a £multi-million devolved profit and loss business area, within service and contract requirements, to deliver overall profitability and service for the Region and for GEOAmey.Key Performance Areas: • Manage the overall operation of your area to meet profit targets within a £4million devolved P&L account• Understand key profit drivers, and direct all efforts to ensuring a profitable return from the Area• Understand the operation, the planning process and all other business system processes and ensure consistent application of GEOAmey SOP’s across the Area• Achieve service standards as stipulated in the contract • Develop excellent understanding of the contract to ensure best value for GEOAmey • Manage, motivate and lead geographically diverse employee group within the area to maximise their performance and productivity• Ensure all employees working in your area of responsibility are fully aware of company policies, procedures and contractual requirements • Work as part of the Regional team towards the achievement of the Region and GEOAmey’s objectives • Develop and maintain positive relationships with key stakeholders including MOJ, Court employees, Prison staff and Governors in order to influence them positively towards supporting GEOAmey’s objectives Show less

Heston

implimentation of training project for all staff, the management of staff through agreed processes, liaison with thrid party suppliers of training and the generation of MI

Primarily responsible for the delivery of a Government contract ongoing for 6 years. Develop and implement strategies to manage a team of over 300 staff with a turnover of £15 million per annum and establish a team of self motivated managers with the remit to achieve financial results in excess of the company’s expectations. To proactively analyse and improve poor performing areas of the business in order to meet all targets, deadlines and KPIs seamlessly and efficiently. Key responsibility to… Show more Primarily responsible for the delivery of a Government contract ongoing for 6 years. Develop and implement strategies to manage a team of over 300 staff with a turnover of £15 million per annum and establish a team of self motivated managers with the remit to achieve financial results in excess of the company’s expectations. To proactively analyse and improve poor performing areas of the business in order to meet all targets, deadlines and KPIs seamlessly and efficiently. Key responsibility to motivate teams to provide and deliver exceptional service standards in order to meet and exceed customer’s expectations. Progressed from Service Delivery Manager to National Operations Manager for the overseas division and initiated sound business principles and procedures to encourage smooth communication and interaction between company’s support functions including Quality, HR and Fleet management. Lead monthly customer meetings to review performance and to devise strategies for continued performance. Show less

Planned, organised and delivered overseas operation with management functions for setting strategic direction to 13 managers and employees up to 300, managed annual budget of £15m allocated to 3 areas; operation, scheduled regular routes and a control function which interfaced with customers. Managed a team of 3 senior managers, 1 control room manager and 10 operational managers. Liaised with customers directly and reviewed daily, weekly and monthly performance against the contract. Other… Show more Planned, organised and delivered overseas operation with management functions for setting strategic direction to 13 managers and employees up to 300, managed annual budget of £15m allocated to 3 areas; operation, scheduled regular routes and a control function which interfaced with customers. Managed a team of 3 senior managers, 1 control room manager and 10 operational managers. Liaised with customers directly and reviewed daily, weekly and monthly performance against the contract. Other functions include recruitment and training, objective setting and review of performances. Attended group meetings to ensure compliance to the contract.• Recognised by the Immigration Minister for the improvements in service of the OSE operation completing 6 months without a service failure.• Successfully restructuring Feltham depot which was recognised as a highly performing motivated team in comparison to one of constant disruption and poor service.• Consolidated the Central area and executed the closure of a site without loss of staff or reduction in service.• Worked closely with clients to increase services provided, devised a new services MDF, and developed new holding facilities at Stansted. Show less

Full budgetary control of vehicle and warehouse operations. Introduced new processes and led team to adapt to new technology and services. Identified potential in business growth and developed business plan which implemented company expansion and met the needs of the customers. Acquired resources which increased business growth and sustained existing contracts. Managed staff and implemented procedures which maximised profit and encouraged staff self-development. Executed Health & Safety… Show more Full budgetary control of vehicle and warehouse operations. Introduced new processes and led team to adapt to new technology and services. Identified potential in business growth and developed business plan which implemented company expansion and met the needs of the customers. Acquired resources which increased business growth and sustained existing contracts. Managed staff and implemented procedures which maximised profit and encouraged staff self-development. Executed Health & Safety regulations were maintained and improved. Assisted in gaining the company accreditation for ISO standards.• Successfully restructured warehouse process which increased and improved turn round of items, and changed staff’s working patterns which led to flexibility in meeting customer demands.• Played a key role in the successful bid for a new line of work the first in the division in 10 years.• Reduced aged debt from long established accounts to agreed limits of 30, 60 or 90 day depending on customer and contract.• Produced the company’s Health and Safety policy and ensured 100% compliance.• Successfully managed 6 of the 20 companies national contracts meeting customers on planed and improvised meetings, reviewing performances and looking for new avenues of revenues. Show less