Stephen Corney Email & Phone Number

Grain Lng

Isle Of Grain Lng

London, United Kingdom

Developing and implementing a new MI Reporting suite for a new Operations area within RBS. Tasks and successes include - Collate full Management Information and system requirements across multiple disciplined Operational areas including Customer Facing, Back Office and RiskProcess Improvement - Implemented ongoing review process activity and requirement capture to remove duplication and provide “time” for Customer Facing activity.Developed and implemented the training programme across Offshore Analytics Support Function (India).The purpose of this activity was to release UK based resource for Customer Facing activity whilst ensuring appropriate resource and training was completed with Offshore resource, for the continued generation and build of Operational Level MI Reporting Completed a full review of system and tooling requirements including areas such as Teradata, SaS and CISCO Telephony systems.Designed the full system and software access requirements for the new Support functions

Chatham, Kent

Leading a team of 16 staff developing and producing over 2000 reports a month reporting key management information for 7 businesses across the operations sector up to and including executive level.Continually reviewing and developing the technical and behavioural skills across the team.Managing stakeholder data requests to ensure these are prioritised in accordance with business priorities and customer service benefits.Organising and chairing monthly stakeholder management review meetings across all levels including senior management.Ensure compliance to all Risk requirements and procedures.Managing the team workload to ensure tasks are prioritised effectively, completed accurately and the team is working efficiently. Over 99% accuracy achieved this year with over 98% of reports distributed within agreed service levels even with a reduction in headcount.Managing the team to ensure ad-hoc data requests are responded to accurately and within agreed timescales. Over 99% achievement this year.Maintain competence in the role through continuing professional development to ensure excellent levels of technical and business knowledge.

Chatham, Kent

Leading a team of 4 staff developing and producing key management information for various businesses across the operations sector.Managing team and personal workload to ensure service level agreements and accuracy targets are met.Regular reviews with stakeholders to ensure existing data fit for purpose and to discuss new requests.

Chatham, Kent

Leading a team of 4 responsible for resourcing a Telephony Centre with more than 300 staff. This included forecasting call volumes and allocating appropriate shift patterns.Creating and collating all the management information required by the centre management team.

Borehamwood, Hertfordshire

Leading a team if 12 telephony agents arranging and progressing financial interviews to help customers restructure their debt and to ensure the Banks is repaid without any further action being required.