Stephen Cotter Warner

Stephen Cotter Warner Email and Phone Number

Costumer Service Expert @ Trolley Tap House
Wilmington, Delaware
Stephen Cotter Warner's Location
Wilmington, Delaware, United States, United States
About Stephen Cotter Warner

Seasoned sales leader with 12+ years’ providing exceptional one-on-one client service and relationship management. Skilled at developing new prospects while sustaining current clients. Excellent communication skills to determine customer needs and deliver results based on an exceptional business and relational sales acumen. Enthusiastic with a sense of professional urgency. • Successful Sales Strategies• Professional Networking• Inventiveness & Ingenuity• Goals & Target Sales • Consultative Seller• Client Relationship Management• Budgets & Accounting• Strategic Planning & Analysis • Leader, Coach & Mentor• Vendor Relationships• Negotiating & Contracts• Lead Generation & Quota

Stephen Cotter Warner's Current Company Details
Trolley Tap House

Trolley Tap House

View
Costumer Service Expert
Wilmington, Delaware
Employees:
13
Stephen Cotter Warner Work Experience Details
  • Trolley Tap House
    Bar Manager
    Trolley Tap House Mar 2018 - Present
    Wilmington, Delaware
  • Domaine Hudson
    Assistant Manager/ Resident Mixologist
    Domaine Hudson Jan 2017 - Mar 2018
    Wilmington, Delaware
    Resident Mixologist, Assistant Manger• Introduced new vendors to supplement and update wine and liquor options.• Led 2017 beverage revenues of $88K+ on a 27% liquor cost partly through making vermouth, bitters, and dessert cellos in-house. • Created four seasonal cocktail menus with 10 new cocktails each. • Awarded second in the regional Woodford Reserve Manhattan Experience competition for the creation of a specialty cocktail titled the Bourbon and The B.• Recognized for… Show more Resident Mixologist, Assistant Manger• Introduced new vendors to supplement and update wine and liquor options.• Led 2017 beverage revenues of $88K+ on a 27% liquor cost partly through making vermouth, bitters, and dessert cellos in-house. • Created four seasonal cocktail menus with 10 new cocktails each. • Awarded second in the regional Woodford Reserve Manhattan Experience competition for the creation of a specialty cocktail titled the Bourbon and The B.• Recognized for excellence in beverage creations and sales in Food & Wine magazine. • Interviewed for Marie Claire on predictions regarding beverage industry trends. http://www.marieclaire.com/food-cocktails/news/a15905/next-it-drink-prediction/• Modernized and updated office procedures from paper format to excel spread sheets created specifically for the restaurant systems and protocols. • Inventoried, reconciled, and ordered front-of-house restaurant supplies. • Onboarded, trained, mentored, and motivated new team members while maintaining the enthusiasm and knowledge of existing team members. Show less
  • Piccolina Toscana
    General Manager
    Piccolina Toscana Apr 2016 - Jan 2017
    General Manager• Costed the entire liquor program of 130 unique labels with a cellar of 500+ bottles to ensure profitability. Offered six tap beers, 30 craft can and bottle beers, 10 mass-produced beers, 120+ liquors and spirits, and a collection of Italian apertivos and digestivos. • Increased wine inventory value by $700 through updated pricing, resulting in an increased profit margin. • Managed four bartenders, 12 servers, four hostesses, and a kitchen staff of 15. • Rebuilt… Show more General Manager• Costed the entire liquor program of 130 unique labels with a cellar of 500+ bottles to ensure profitability. Offered six tap beers, 30 craft can and bottle beers, 10 mass-produced beers, 120+ liquors and spirits, and a collection of Italian apertivos and digestivos. • Increased wine inventory value by $700 through updated pricing, resulting in an increased profit margin. • Managed four bartenders, 12 servers, four hostesses, and a kitchen staff of 15. • Rebuilt the liquor program in one quarter through updated ordering, inventory control, costing procedures, and retraining the bar staff. • Reinvigorated and motivated Front-of-House team members to achieve success. Returned to the restaurant at the request of the owner to bolster the business. • Reduced liquor costs from 30% to 25% through revised inventory procedures and pricing.• Trained and mentored new and existing team members on company standards. Show less
  • Lo Spiedo (Now Bar Amis) Vetri Family Of Restaurants
    Beverage Manager
    Lo Spiedo (Now Bar Amis) Vetri Family Of Restaurants Aug 2014 - Oct 2015
    • Featured as a Beverage Personality at the James Beard House.• Promoted to lead trainer of all new servers and bartenders after first eight months on the floor.• Created the original beverage program for the opening of Lo Spiedo and operated at a 21% liquor cost.• Designated lead server of various high profile or high volume private events. • Supported restaurants on an as-need basis as bartender/server. Ability to learn menu and beverage items in one day. • Promoted to… Show more • Featured as a Beverage Personality at the James Beard House.• Promoted to lead trainer of all new servers and bartenders after first eight months on the floor.• Created the original beverage program for the opening of Lo Spiedo and operated at a 21% liquor cost.• Designated lead server of various high profile or high volume private events. • Supported restaurants on an as-need basis as bartender/server. Ability to learn menu and beverage items in one day. • Promoted to lead bartender. Updated the signature cocktails and created additional items. • Sustained a consistent stream of regular clients through professional and friendly service. • Maintained high scores on all food and beverage tests. Show less
  • Osteria Philadelphia; Vetri Family Of Restaurants
    Bartender
    Osteria Philadelphia; Vetri Family Of Restaurants Jan 2011 - Aug 2014

Stephen Cotter Warner Skills

Restaurants Food And Beverage Fine Dining Restaurant Management Customer Service Wine Menu Development Catering Inventory Management Cocktails Wine Pairing Wine Education Budgeting Event Planning Event Management Customer Retention Sales Strategy Inventiveness

Stephen Cotter Warner Education Details

Frequently Asked Questions about Stephen Cotter Warner

What company does Stephen Cotter Warner work for?

Stephen Cotter Warner works for Trolley Tap House

What is Stephen Cotter Warner's role at the current company?

Stephen Cotter Warner's current role is Costumer Service Expert.

What schools did Stephen Cotter Warner attend?

Stephen Cotter Warner attended Wilmington University.

What are some of Stephen Cotter Warner's interests?

Stephen Cotter Warner has interest in Civil Rights And Social Action, Science And Technology, Environment, Human Rights.

What skills is Stephen Cotter Warner known for?

Stephen Cotter Warner has skills like Restaurants, Food And Beverage, Fine Dining, Restaurant Management, Customer Service, Wine, Menu Development, Catering, Inventory Management, Cocktails, Wine Pairing, Wine Education.

Who are Stephen Cotter Warner's colleagues?

Stephen Cotter Warner's colleagues are Paige Reynolds, Connal Daly, Ryan Terch.

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