Stephen Craddock Email & Phone Number

Here was where I gained my qualification in Hairdressing NVQ Level 2. During my time working here, my key role was to make sure every single client received an excellent service. I welcomed clients, asked to take their jackets/coats and offered refreshments. At the start of my training I was taught the basics, such as hair washing and cleaning the salon to create a clean environment for clients and work colleagues. As I progressed, I was then able to move onto doing hair services, these included Cutting, Hair Colouring and Blow Drying. This was another huge confidence boost for me! Dealing with clients and creating different hair styles, alongside keeping with the hair fashion. I made sure clients were happy with the duration of visiting the salon and being available for them if they had an issue with their service. Also, I was trained on Reception Duties, these included; answering the phone, replying to emails for my boss', taking bills and offering products for home care. I was the promoter of the salon, where I advertised the salons special offers and competitions on social networking sites such as Facebook and Twitter, and broadcasting pictures and videos of work done within the salon on Instagram.

Cheadle

Here was where I gained my qualification in Customer Service NVQ Level 2. During my time working here, I was on 2 work placements to gain experience in working with customers. I was a Room Attendant, which was where I was taught how to clean the hotels rooms to their standard for existing and new customers. I also worked in Food and Beverage, where I gained skills of waiting on, dealing with customers requests, setting up the restaurant for morning, lunch and evening meal also. Taking customers orders, making sure they enjoy their time at the hotel and taking their bills before they leave. I gained huge confidence here!