Stephen Crossan Email & Phone Number

Scalable Software's solution, known as Acumen, provides deep, actionable insight into the pervasiveness of digital friction that blights an enterprise. By helping to improve the digital experience of its users, businesses can improve their agility to become more effective at cutting costs, more productive irrespective of whether employees are in the.

Windsor, United Kingdom

Helping customer IT teams with practically limitless use cases, to understand, prioritise, automate and disseminate analytics based on real-time data across their EUC estate, so that users can be happier, more productive and a lower drain on resources.

Hemel Hempstead, United Kingdom

Responsible for the pre-sales, logistical and technical delivery of workforce management and timing solutions.

Watford, United Kingdom

- Managed a team over a dozen technicians (1st to 3rd line).- Worked with sales team to boost new sales and up-sell to existing customers.- Remotely supported bespoke software & hardware for over 2,500 pharmacy sites and head offices.- Customer base ranged from dispensing technicians, to pharmacists and group owners, along with internal resource and field.

London, United Kingdom

- Managed a team of 4 Provisioning Administrators and 4 Line Fault Engineers.- Worked closely with sales and project management teams to offer technical support and buy-in to project deadlines.- Deployed a broad spectrum of fixed line technologies ranging from speeds of 64Kbps to 10Gbps; technologies included xDSL (MPF & SMPF), bonding, leased lines, WES.

- Responsible for provisioning contended and non-contended ADSL and SDSL services to business clients ranging from SME to corporate.- Applications for services ranged from standard IP to MPLS and VOIP.- Working both individually managing bespoke requirements and with Project Management.

St Albans, United Kingdom

- Managed a team of 5- Handled escalations, documentation, training and regulatory issues (OFCOM).- Provisioning ADSL and SDSL circuits for residential and business customers.- Liaising with customers via email and telephone, and suppliers, chiefly BT Wholesale.- Acting as company ambassador and liaison to community via use of industry web forums.