Stephen Curry

Stephen Curry Email and Phone Number

TRU Operations Training and Simulation Development Manager @ Northern
Newcastle upon Tyne, GB
Stephen Curry's Location
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
Stephen Curry's Contact Details

Stephen Curry personal email

n/a
About Stephen Curry

Project Management•Managed and been involved with a high range of (£5k – £1.1m) projects in a time lead environment from conception through to successful completion and implemented on time and within budget.•Planned and delivered projects which maximised available resources within a short time period and with a limited budget.•Monitored and reviewed data to present options when looking at operation situations to improve performance.People Management•Coached and mentored teams, identifying training skills and improving skills•Recruited new member of staff, taking an active role in the selection and induction processCommunication•Effective communicator at all levels within the business and social arena.•Delivered high customer service by prompt handling of both internal and external enquiries.•Hosted and chaired meetings and delivered presentations to both internal and external groups•Created internal technical bulletins briefing process which is delivered in such a way as to present the detail in a simple format to make understanding easier.General•Producing detailed operational instructions and training briefs, so as to facilitate effective staff briefing and training requirements.•Continuously looking for ways in which the standards and the consistency of delivery by contractors and suppliers can be improved to contribute to improved customer service and quality, profitability cost effectiveness, and safety. •Ensuring that all workplace and task assessments are maintained and reviewed periodically in accordance with risk assessment procedures and recommendations.Specialties: Rail Operations, Logistics Planning, Food Heath & Safety, Risk Assesments,

Stephen Curry's Current Company Details
Northern

Northern

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TRU Operations Training and Simulation Development Manager
Newcastle upon Tyne, GB
Employees:
1822
Stephen Curry Work Experience Details
  • Northern
    Tru Operations Training And Simulation Development Manager
    Northern
    Newcastle Upon Tyne, Gb
  • Northern
    Tru Operations Training & Simulation Development Manager
    Northern Aug 2022 - Present
  • Northern Railway
    Operational Change Manager
    Northern Railway May 2015 - Aug 2022
    Newcastle Upon Tyne, United Kingdom
    • Co-ordinated management of the key change projects within Operations, ensuring efficient practical delivery in line with overall change criteria.• Provide management support, resource management and management control of Operations projects and risks ensuring any collaborative opportunities have been exploited.• Development of assigned projects in order to be delivered successfully.• Identify and manage project interdependencies and consequences - to maximise return on investment and challenge inefficiency to drive up benefits • Identify and manage project interdependencies and consequences - to maximise return on investment and challenge inefficiency to drive up benefits
  • Northern Rail
    Customer Service Delivery Manager
    Northern Rail Mar 2014 - Aug 2022
    Newcastle Upon Tyne, United Kingdom
    I lead and manage a team of 6 Conductor Team Managers across 4 location with a conductor establishment of 131. Management of safety within the CTM team, providing a balance between delivering safety responsibilities and other aspects of the role.Champion and promote outstanding customer service to our front line people, engaging with all stakeholders that have a customer ‘touch point’. Promote a learning culture to drive continuous improvements in customer serviceDevelop schemes for customer service improvements across business functions – maintaining optimum use of resource at all times. Implement revised rosters as required ensuring most efficient use of resources.Effective management of traincrew depots, including the identification and implementation of improvements to ensure greater efficiency and cost effectiveness.Manage the customer service relationship with other TOCs and external stakeholders.To deliver improvements in customer service and journey experience. Monitor and address areas of non consistency within the delivery of customer service. Monitoring of key services which regularly fail PPM
  • Northern Rail
    Station Manager Area West
    Northern Rail Jul 2012 - Mar 2014
    North West
    I lead and direct 25 members of staff across 20 Stations ensuring all aspects of sales, retailing and safety standards are completed to high standards and in the provision of excellent customer service. Protection of the company’s revenue at stations through compliance with the requirements of internal procedures. Ensuring that a high standard’s of maintenance and cleanliness is upheld, which meet all required health and safety and service quality standards. I conduct welfare, disciplinary, grievance and other human resource interviews and have a responsibility for ensuring effective coaching, feedback and training procedures are in place to aid the personal development of 58 team members. Established and created a positive working relationship with other train operating companies, the British Transport police, Transport for Greater Manchester and l with local Station Adopter groups.
  • Looking For The Next Opportunity
    Actively Seeking The Next Opportunity
    Looking For The Next Opportunity Dec 2011 - Jul 2012
    Looking for the next opportunitty, in Customer Service areas, Operational Management, Logistics and Warehouse departments.
  • East Coast Main Line Ltd
    Catering Logistics Manager
    East Coast Main Line Ltd 2005 - Dec 2011
  • Gner
    Catering Equipment Manager
    Gner 1998 - 2005
  • Gner
    Call Centre Team Manager
    Gner Feb 1995 - Oct 1998
    Newcastle Upon Tyne, United Kingdom
  • British Rail
    Travel Centre
    British Rail 1987 - 1995
    Newcatle & York
  • British Rail
    Trainee
    British Rail 1986 - 1987

Stephen Curry Skills

Operations Management Management Transportation Rail Project Planning Change Management Customer Service Training Rail Operations Project Management Logistics Contract Management Rolling Stock Safety Management Systems Stakeholder Management Signalling Program Management Team Leadership Public Transport Project Delivery Risk Assessment Procurement Performance Management Metro Process Improvement Supply Chain Sales Commercial Management Budgets Railway Systems Engineering Human Resources Light Rail Crm Business Process Improvement Transportation Planning Coaching Military Logistics Rail Safety Logistics Planning Problem Solving Safety Management Retail Logistics Management

Stephen Curry Education Details

  • Cramlington High School
    Cramlington High School

Frequently Asked Questions about Stephen Curry

What company does Stephen Curry work for?

Stephen Curry works for Northern

What is Stephen Curry's role at the current company?

Stephen Curry's current role is TRU Operations Training and Simulation Development Manager.

What is Stephen Curry's email address?

Stephen Curry's email address is st****@****l.co.uk

What schools did Stephen Curry attend?

Stephen Curry attended Cramlington High School.

What skills is Stephen Curry known for?

Stephen Curry has skills like Operations Management, Management, Transportation, Rail, Project Planning, Change Management, Customer Service, Training, Rail Operations, Project Management, Logistics, Contract Management.

Who are Stephen Curry's colleagues?

Stephen Curry's colleagues are Morag Fraser, Ayman Alsofayni, Danny Royston, Andrew Minns, Neil Armstrong, Lek Kawonga, Anthony Daniel_.

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    Commissioning Engineer Looking For A New Opportunity - 33 Years Of Experiencecore Qualificationsmechanical Engineeringequipment Testingproblem-Solvingequipment And Machine Maintenance
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