Results Driven, Forward Thinking Business Professional with 12+ years of claims and training experience. Strategic business partner and catalyst for innovative initiatives that drive effective business process. Capable of transitioning an underperforming process by implementing performance-driven strategies that reduce costs while increasing growth, efficiency and profitability.Proven experience as a Claims Manager and Training Specialist driving initiatives with business development, process, organization and resource planning, business and product strategies. Recognized for skill in developing and deploying customized training to fit the needs of business partners. Strength in developing teams, inspiring staff and cross-functional talent to work cooperatively in the implementation of strategic and operational initiatives and process change.