• Plan and design team projects and outline involved tasks.• Assign and monitor progress of project tasks.• Help prepare and review product Accessibility Conformance Reports using in-house tooling. • Review tester bugs and issue accessibility test passes.• Engage with and update stakeholders and product owners to help them maintain website compliance.• Assist client compliance program manager with website Accessibility, Safety, Security, and Privacy tasks and documentation.• Created a pipeline for accessibility test projects.• Identify test project scope and prepare test projects for the test team.• Resolve queries and test blockers raised by the test team.• Use Azure DevOps and OData queries to create accurate and up-to-date spreadsheets of project work and accessibility issues.

• Coordination of and accountability for Xbox One, Xbox Series and Windows 10 projects through Xbox certification's process end-to-end, from ingestion, through test, and release.• Project status monitoring and reporting, including running daily status meetings and maintaining open and active lines of communication with all project stakeholders about test timelines and test completion.• Working closely with Microsoft Production Partner Managers and Certification Leads to ensure projects meet platform standards and travel through the certification process on time.• Manage high business impact requests and escalations.• Function as the point of contact for various parts of the certification project.• Maintain adherence and assess risk to certification project SLA.• Drive continuous improvements and process changes.• Schedule personnel for certification test projects.• Find and report product defects to the client and their partner.• Experience using internal developer tools to run validation tests on software and troubleshoot technical issues.• Developed eLearning materials to help partners navigate certification testing.• Work with the ESRB and internal teams to maintain compliance with industry regulatory boards.

• Project coordination and test management for the Xbox 360 and Windows 8 certification program.

• Manage and provide support for all test teams in the lab by troubleshooting test-blocking issues and ensure test teams complete projects to Microsoft standards.• Manage personnel in the lab including timekeeping, planning test teams, and assigning testers to projects. • Communicate externally with the client regarding test-blocking or severe issues.• Develop, update, and maintain documentation regarding testing or training processes.

• Lead teams to complete all assigned work within tight deadlines and identify and report any issues to management and to the senior test lead.• Train testers and test lead candidates and identify potential test lead candidates.• Review and investigate written bug reports to ensure quality bug reporting. • Evaluate tester performance and escalate personnel issues to the senior lead or management.• Assign test cases and delegate tasks to members of the test team. • Aid in lab set-up and tear down to prepare for new projects.• Reinforce security processes and standards for behavior.

• Test software for German language localization issues (e.g., incorrect translations, missing text).• Identify, explore, and report software defects and confirm any fixes of software defects, as well as to perform ad hoc testing.• Track issues in our bug database and prepare quality write-ups of any software defects.

• Biographical and work summary writing for the Special Divine Action project between Western Michigan University and Oxford University. • Researched writers involved in work on special divine actions, wrote biographical summaries on them and their ideas.• Researched, edited, and submitted over 50 biographies for the project, which are an essential component of this research database.

• Helped lead online and hybrid courses in philosophy of science and biomedical ethics.• Graded student papers and responded to student feedback via email and the online course system.