As the Vice President of Product Management at Thrive, I lead a dynamic team responsible for shaping the direction, design, and product operations of our modern recruiting and talent intelligence SaaS platform. Thrive caters to executive search firms, VC & PE Talent Partners, and In-House executive recruiting teams, and my role is pivotal in ensuring we deliver exceptional value to our customers and drive business growth.Overall, my position has been multifaceted, encompassing strategic vision, leadership, team development, and a relentless commitment to delivering exceptional value to our customers and driving the growth of our innovative SaaS platform.

As the Head of Digital Experience, I am responsible for Recovery Center of America's telemedicine roadmap and product design. Operating as an innovation group within the larger company, my cross-functional team marries ecommerce, content/publishing, and social networking concepts with outcome based therapies to create engaging experiences that put our patients on their own personalized path to wellness.My team launched Shoutout Health, our in-house mobile app that acts as the launch pad for expanding our virtual healthcare solutions across the country and broadens channel access beyond our brick and mortar facilities. Within two months of launch, more than 80% of patients have been successfully onboarded, allowing for the continuation of life saving services during this latest COVID-19 Delta variant surge.With 17 facilities spread across six states, Recovery Centers of America provides residential and out-patient programs to treat addiction, eating disorders, anxiety, depression and family counseling.

• Provided digital strategy, product management and product design expertise for clients • Built Netflix-type iOS video app for client, the World Surf League, to showcase their short form series, TV shows and movies • To combat heavy loss of customer traffic due to pandemic and Championship Tour season cancellation, quickly redesigned key sections of wordsurfleague.com resulting in 15% increase in return user traffic • Longer term strategic initiatives at Glenn Kaino studios were canceled due to the pandemic

• Defined and led the digital transformation of The Philadelphia Inquirer, leading to the integration of product, engineering, and the newsroom • Hired and managed 14 employees for roles in product management, product design, and agile management • Led the redesign of inquirer.com, developing a component-based design system and feed-based content experience that increased the number of sessions per visitor per month by 10%. • Completed a technical SEO overhaul of inquirer.com that improved 1st-page rankings for articles • Used conversion rate optimization techniques to improve mobile conversion rates by 33% • Managed multi-million dollar budget for personnel and vendor services • Instituted agile management processes to account for project intake, roadmapping, stakeholder reviews and customer feedback, all of which fed into design and delivery sprints. • Implemented biweekly sprint demonstrations and monthly roadmap reviews to improve transparency and cross-departmental communication. • Improved customer engagement and lifetime value by overseeing the implementation of a customer data platform that targeted content to specific customer segments.

• Defined and launched XFINITY Mobile’s purchase and activation experiences for iPhones, iPads and Android devices in over 200 nation-wide XFINITY retail stores and call centers • Worked collaboratively with XFINITY Mobile product design and engineering teams to build best-in-class D2C experiences for customers to purchase XFINITY Mobile devices and subscription services • Collaborated with demand forecasting and device/accessory strategy teams on business goals, using Net Promoter Score to continuously understand the customer’s experience and to influence my product roadmap

• Directed Anthropologie's digital roadmap and led a four-person product management team, designing and building omnichannel E-Commerce products (gift registry, custom furniture shopping, buy online pick up in-store) • Strategically positioned the company for future growth opportunities by leading the development of a custom, in-house eCommerce platform, completing it on-time for the holiday shopping season • Introduced agile management to the company and collaborated with Merchandising, Marketing, Design, and Engineering to institute operational changes that fostered better communication and faster decisions, resulting in improvements to weekly newsletter deployments and homepage merchandizing

• Led product managers, product designers, and a team of engineers distributed across New York, India, and Turkey in the design and building of a uniquely visual eCommerce startup website that combined content from a publisher-driven editorial team with an in-house book recommendations system

• Led cross-functional teams of product designers and engineers as a Product Manager and individual contributor for XFINITY.com and XFINITY Stream • Responsible for defining roadmaps, setting priorities of development sprints, creating product documentation for partners, and communicating status and plans with stakeholders and executives

• Evaluated the latest technologies and consumer trends in the broadband and multimedia space, testing innovative products and services, like telemedicine and smart home technology • Received a patent for defining a novel approach to activating DIY home security devices

• Main IT support contact for 225 scientists and delivered viable solutions independently, or in collaboration with other IT staff in Pennsylvania, North Carolina, and England with responsibilities ranging from system administration, to project management, to system evaluation/validation