As a testing analyst at Tata Consultancy Services for over six years, I have gained expertise in functional testing, system integration testing, and portal testing for various IT service management projects. I have also acquired multiple software testing certifications from LinkedIn, demonstrating my commitment to learning and improving my skills.I am proficient in agile methodology and scrum, and I use tools like JIRA, JILE, Service Now, and SAP to perform test case preparation, execution, and defect resolution. I collaborate with cross-functional teams and stakeholders to ensure the quality and delivery of the software solutions. I am passionate about customer satisfaction and retention, and I always strive to meet and exceed their expectations.