Stephen Davis Email & Phone Number

Orlando, Fl, Us

United States

Provided Customer Advisor services to over 50 MDR Customers for about 4 years. Perform customer-facing meetings with all customers on a weekly, bi-weekly, or monthly cadence to cover all aspects and more of the contractual requirements of a Customer Advisor. Maintains close relationships with all assigned customers in order to build trust and teamwork. Works with other teammates in order to maintain a fluid team dynamic regardless of customer assignment. Responsible for building and maintaining the current new Customer Advisor training regimen along with keeping them updated on new features and platform uses. Provide customer-facing training to all MDR customers that request it to include 4 hours plus IDR platform overviews as well as Log Search methodologies and advanced Log Search tactics and use cases. Provided ongoing mentorship for new and existing Customer Advisors ranging from the Rapid7 MDR service to internal domain features, functions, and network activity. Routinely work with other teams and individuals outside of the Customer Advisor team including the MDR SOC Analysts, MDR SOC MSE team, and the MDR SE Specialist team. Responsible for building the back-end infrastructure and domain of the MDR Managed Services Lab for ongoing Customer Advisor training, along with the AR Team lab for critical upcoming enablement. Maintaining excellent organizational skills and the ability to adapt, multitask, and work with whomever or whatever is needed.

Herndon, Virginia

Provide guidance to junior members of the IT team. Participates in planning and implementation of policies, procedures and associated training plans for system administration. Provide customer service based technical support for both CONUS and OCONUS employees. Analyze system, server, applications, network, and input/output device performance. Acts as IT project manager for various projects as needed. Perform and test routine system backups and restores. Run monthly IT audits to ensure the Systems and Networks are in compliance with best practices. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations. Participate in negotiations with vendors, and contractors to secure software and hardware products and services. Ensure the integrity and security of enterprise data on all servers, desktop computers, databases, and attached storage systems. Manage end user accounts, permissions, access rights, and storage allocations. Deploy workstations, servers, printers, scanners, encryption systems, and all host security systems. All other tasks and duties as assigned. Handled all aspects of IT during TDY to Afghanistan in support of Operation Enduring Freedom as well as Germany.

Direct IT support for the entire AOL Executive level staff 24/7.

Deployment and support for onsite and offsite employees. Assisted supervision of 6 separate buildings, 2 solo. Handled onsite/remote software and hardware installations, configurations, and troubleshooting for standard and executive employees. Provided over the phone and desk side support. Provided effective technical support for the deployment, configuration, and troubleshooting of Blackberry handheld devices. Performed Service refreshes for laptops and desktops. Handled emergency data backup and recovery. Provided technical support for lab environments. Set up training rooms and vendor fairs. Provided assistance configuring and troubleshooting Polycom HDX video conferencing units. Setup meetings for executive staff on Polycom HDX systems and meetingplace for document viewing. Team lead for a multiple month-long overnight refresh projects; including system refreshes, upgrades, and installations. Supervised teams of contractors for hardware refresh projects.

Maintained systems for HQ BN for 2nd Marine Division marines. Responsible for deployment, installation, and configuring of equipment and networks for field operations. Maintained exchange mail servers for troops overseas. Maintained desktops and laptops on the Niprnet and the Siprnet networks. Provided support for efficient network connectivity for all BNs under the 2nd Mar Div. Installed Ethernet cable and ensured proper network connectivity for new buildings. Provided hardware and software support to all Units under the 2nd Mar Div. Aided civilians in providing similar support to military operations.

High School, Government, Lab Sciences

High School Diploma