Responsible for a global team of SAP analysts providing project, enhancement and steady state operationalservices on a multi-instance ECC6.0 SAP environment.Provided IT representation to the UK SLT as the senior IT team member in the EMEA region.Managed the retirement of the Microsoft Dynamics AX 2009 environment and helped to implement its replacement, the global SAP solution.Owned the regional budget for my tower monitoring and reporting on status to senior stakeholdersPerformed application management activities to ensure compliance with ISO27001

Responsible for the operations group running, maintaining and enhancing the divisions Global ERP landscape. • Managed service providers overseeing contracts worth $4M per year.• Led an internal team of functional and technical associates based in the India COE, performing performance management activities including career development planning.• Reviewed and implemented improvements in SOP’s and work instructions to improve operational efficiency, remove ambiguity and strengthen the quality control of processes.• Managed the successful transition of projects from implementation into the steady state sustain phase, assuming Operational responsibility.• Delivered a program to retire all applications from the Vaccines IT Enterprise as part of a mergers and acquisitions activity over a 24-month timeframe, ensuring adherence to legal frameworks agreed between buyer and seller.

Program Manager responsible for the delivery of a $7.5M cross application program ensuring anti-trust requirements were fulfilled across the IT landscape in order for a divestiture to be approved. Member of the IT Mergers and Acquisitions Team.Documented the divisional IT information repositories for Novartis defined business capabilities, producing interface maps for all applications.

Responsible for techical delivery of solutions for global pharmaceutical SAP systems. Leading a team of internal and offshore resources.• Created a new operating model for the ERP group within Vaccines IT, moving away from a staff augmentation setup to a managed services delivery model, creating more capacity for project and enhancement work.• Collaborated with procurement to negotiate a new multi-million dollar contract with our Operational Support partner.• Created new organization structures within the ERP group. In partnership with HR, ensured the internal team were set up and aligned with the operating model. This involved creating a new Operations Team and a Projects and Enhancements team.• Defined the operating framework and implemented new incident and change management processes.• Represented the ERP team when creating a new IT COE in Hyderabad, India, recruiting six ERP professionals (functional and technical) and ensuring they transitioned seamlessly into the wider team. • Managed on-shore and off-shore teams of developers, both internal and external• Implemented multiple global projects, as technical development lead including implementations, enhancements and upgrades.