Stephen De Leon Email & Phone Number

Toronto, On

Proprint Services - An industry leader in Point-of-Purchase displays, offset and digital print, event and conference signage, and finishing services. We are committed to servicing our clients for over 25 years. Proprint Services consists of an integrated team of seasoned professionals, experts in POS development, campaign marketing material, consumer packaging and so much more. .- Drive business growth through proactively identifying new opportunities and successfully closing sales opportunities, and developing and fostering relationships in the Print, Marketing and Retail Solutions market- Dynamic and collaborative sales approach, managing complex projects on behalf of clients across various market segments- Lead complex projects with organized efficiency and develop relationships with new prospects to drive increased revenue growth- Imaginative and innovative solutions development, that help drive change and cultivate partnerships

Canada

•Provide leadership and vision for Canadian national sales team, including long and short range term sales planning, solution development and strategic planning, and hiring key sales personnel in support of company objectives.•Build and maintain business plans for designated accounts with an emphasis on strategy and service, sales targets by account/territory, market share and activities to drive the business forward.•Explore new opportunities, develop existing business relationships and keep abreast of competitor’s products and technologies.

Fedex Office Canada Ltd.

•Manage, retain, and drive incremental revenue and establish local business relationships•Drive sales activities and performance objectives for retention and penetration of strategically targeted organizations•Coordinate sales efforts of FedEx Office services and all core print product offerings•Direct all sales and marketing activities, including lead generation, trade advertising, trade shows, account development and pricing•Manage day-to-day relationship with customers by developing a high value and strategic relationship with key contacts and buyers.•Maintain and grow established accounts with the primary focus on key targeted customers with decision-making abilities

Toronto, Canada Area

•Formulate, plan, and implement print strategies for large corporate initiatives for Fortune 500 companies.•Ensure all FedEx Office policies and procedures are followed, and quality standards are maintained throughout the production process•Provide leadership and direction to a team of 30 across all functional positions including: sales, administration, customer service, production, and management•Identifying customer needs and understand their objectives, dealing with customer complaints, and offering product enhancement suggestions and solutions Staff recruitment and training, coaching and development, scheduling, succession planning, and performance management•Oversee comprehensive day to day operations including: cash management, production, inventory management and payroll, accounts payable and receivable, and financial reporting•Full P&L accountability; Financial reports and business trends analysis•Generating monthly sales, supplies and labour planning, and creating sales forecasts•Create and implement action plans in compliance to standard operating procedures, delegating responsibilities, and follow up with team members

Mississauga

•Drive consultative behaviors to ensure friendly, polite, expert service is delivered to all customers •Evaluate the efficiency and productivity of team members in creating positive customer experiences •Resolve customer disputes and complaints to ensure timely resolution and customer satisfaction •Create a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the center ensuring a clean and professional environment •Establish and manage processes for customer flow in the center to improve service experience ensuring customers needs are met quickly and quality products are delivered •Provide training and development of team members on assigned shifts by monitoring goals and providing feedback •Interview job applicants, comply with all company hiring policies and assist center manager with the hiring of team members •Coach, counsel and provid feedback to team members on their performance and to ensure adherance to company policies and standards •Maintain communication with the lead production coordinator and/or production team to ensure deadlines are met and quality checks are being performed •Oversee shipping related services and activities •Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives •Comply with and enforce FedEx Office established policies and procedures and maintains an environment of controls •Assist center manager in review and transmission of payroll and daily close out of POS , training compliance, bidding, ordering and receiving supplies and inventory controls

Mississauga

•Set up and produce single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities. •Provide key operator services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer’s operating guides. •Produce single or multi-color documents requiring the merge of covers, text, indices and related items. Operate binding and other auxiliary equipment •Perform all phases of equipment set-up, operation and routine maintenance. •Maintain equipment and supplies, and provide customer service •Produce work in accordance to pre-established priorities of customer projects