Stephen De Mel Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Developing and maintaining strong, long-term relationships and partnerships with Strategic Customers, Retailers and Broker Consultants
• Implementation of business plans and sales strategies to drive growth within the customer base with new and existing services and products.
• Delivering reporting on sales performance periodically using our CRM tools.
• Liaising and working together with internal stakeholders on big opportunities or tenders to deliver the best outcome in the most timely and efficient manner I.e. Legal team, commercial team, Finance team, Senior.
• Leveraging on existing Business Relationships and networks to generate new opportunities.
• Collaborated with cross-functional team members to build and execute development plans.

Melbourne, Australia

• Developing and maintaining strong, long-term relationships and partnerships with Strategic Customers, Retailers and Broker Consultants
• Implementation of business plans and sales strategies to drive growth within the customer base with new and existing services and products.
• Delivering reporting on sales performance periodically using our CRM tools.
• Liaising and working together with internal stakeholders on big opportunities or tenders to deliver the best outcome in the most timely and efficient manner I.e. Legal team, commercial team, Finance team, Senior.
• Leveraging on existing Business Relationships and networks to generate new opportunities.
• Collaborated with cross-functional team members to build and execute development plans.

Melbourne, Australia

• Efficiently and effectively providing a single point pro-active service for allocated High-end Business Customers portfolio.
• Maintaining and owning a good relationship with the customers in the portfolio to fulfill AGL’s customer guarantee.
• Visiting customers periodically to develop a relationship and provide pro-active value adding support for their business
• Working closely with Business Development Managers to support up-sell and re-contracting opportunities.
• Providing customer reports on a monthly basis or a required.
• Working closely with the Business insights team in developing reports for customers to suit their business needs.

Melbourne

• Delivering quality customer service through case management, to ensure a consistently differentiated customer experience
• Achieving prescribed customer service metrics for Valued & Broker customers, for service effectiveness and efficiency
• Meeting prescribed external customer satisfaction ratings that measure and track customer experience
• Followed internal and external escalation strategy that works closely with Customer Advocacy, Credit & Commercial Deals to ensure timely resolution of escalated customer issues and complaints
• Proficiency in dealing to complex customer issues of a commercial nature
• Resolve all customer issues or disputes in a timely manner

Highett Victoria Australia

• Managing the pre-inspection process by using the database and liaising with the sales team, Rapid response and installers to ensure PIs are completed effectively and efficiently, according to the required standards.
• Monitoring and approving all incoming installer invoices (PI), liaising with installers, sales and finance, to ensure accurate expenditure.
• Responding to stake holders about PI’s in a timely manner.
• Indentifying inspections and scheduling them accordingly for phone or onsite, effectively within 24 hours of becoming available.
• Abiding the HSE procedures
• Maintaining records of the PI allocations and their returns in a timely manner, following up overdue ones.

Mitcham Victoria

Prior to AGL, I gained invaluable experience from various Customer Service/ Sales type positions, and also successfully completed a Bachelor of Accounting in 2008. Throughout my career, I have learnt first-hand the importance of high customer satisfaction and effective and efficient Administrative processes, to assist an organisation in successfully.

Designed, improved and implemented numerous processes and systems in the Customer Service team that resulted in increased productivity, efficiency and customer satisfactionRecognised as a strong leader and promoted to manage all QLD and WA operations; Delivered exceptional service to customers by responding to pre and post installation enquiriesProvided.

Provided superior customer service by assisting with enquiries and providing informationProcessed sales transactionsTrained, supported and conducted store orientation with new members of staffContributed to a positive team environment by sharing and obtaining information with colleagues and leadership teamSupervised staff and delegated work as.

Colombo Sri Lanka

Provided Account Management for approximately 15 accountsAssisted clients with bookings, delivery enquiries, and other general informationGathered data and statistics for reporting purposesPrepared reports for senior management relating to analysis of arrivals and departures of flights, ETAs of deliveries, accuracy and efficiency of servicePrepared flight.

Bachelor'S Degree, Accounting

Bachelor Of Accounting, Commerce

Diploma Of Commerce, Commerce

Successful Completion of Year 12

Education record