Bank of the West was absorbed by BMO in late 2023

Established previously non-existent Midwest regional sales territory. Directly responsible for creation and execution of new market strategy within territory to achieve annual sales budget. Implemented new program strategies with vendor and end-user leadership teams. Responsible for managing relationships with key stakeholders involved with partner vendor finance programs. Maintained and grew high-trust partner relationships with manufacturers, vendors, and end-users through regular interaction and follow-up. Managed portfolio of active and prospective partners focused on material handling,construction, agriculture, and technology. Negotiated pricing strategies with partners. Delivered tailor-made, strategic sales and marketing tools to help grow sales results within individual partner organizations.

Managed vendor and customer relationships while originating new partnerships through consultative selling. Directly responsible for achieving annual sales budget. Maintained high-trust, value-added relationships with key customers providing financial solutions that maximized returns and minimized risk. Managed portfolio of active and prospective technology partners, focusing on end-user equipment solutions. Delivered integrated financial strategies to support the complete asset life cycle, including leasing, vendor finance, commercial finance, remarketing, and technology solutions. Utilized high level analysis of vendor partner performance. Created and executed sales and marketing strategies that included pricing, promotion, negotiation, and distribution to improve individual partner performance and grow overall territory.

Primarily responsible for helping US military veterans obtain real estate lending products. Utilized high level analysis of individual financial situations to help advise and successfully match borrowers with tailored suite of mortgage loan products. Performed regular credit analysis, budget assistance, and liability reconciliation; assisted borrowers in improving their individual situations to qualify in obtaining a home loan. Operated with incredible efficiency in an extremely fast paced, results-driven environment while maintaining zero errors. Ensured strict adherence to both national and state regulatory compliance standards.

Primarily responsible for restructuring an underperforming multi-business unit group into profitable entity. Through utilization and implementation of new sales protocols and staff coaching, doubled sales production and obtained results of over 150% of budgeted sales goals. Demonstrated success in implementing new procedures for handling a rotating client Book-of-Business, resulting in overall growth of 30% and an organic growth of 14% in first three months. Conducted monthly financial analysis of branches, including looking for trends and variances and implementing plans to improve declining areas while continuing to boost prosperous trends. Led the creation of new guidelines for overall retail client service, which resulted in a 22% gain in customer service survey scores and the business unit growing its score from the bottom five of overall units to third in the company.

Primarily responsible for sustaining and improving profitability of metropolitan retail branch, as well as maintaining nominal staffing levels. Demonstrated success in delivering impressive revenue gains and profit growth through strategic sales management. Specifically obtained organic growth of 5%, with overall growth of 9%, in 2012. Ensured proper staff development, including on-the-spot coaching, public recognition, and private disciplinary practices, while utilizing vast problem resolution skills. Directly responsible for managing a large rotating Book of Business, while building and maintaining strong interpersonal relationships with small business clients. Also responsible for growing and developing rotating Book of Prospects, with an annual conversion rate of 40%. Consistently tracked and obtained above-average Customer Loyalty Index scores through use of strategic planning, branch initiatives, and implementing regular customer feedback. Developed and strengthened partner relationships, including monthly meetings with various line-of-business heads. Co-developed and implemented "Affluent Growth Strategy" with partners, ensuring increase in communication between departments and substantial client referral growth.

Supervised, organized, and regulated a retail store that annually grosses over $2.5 million. Responsible for staffing, scheduling, hiring, and firing. Experience with conflict resolution and problem solving. Also responsible for creating weekly sales and labor forecasts, achieved through methods utilizing sales/labor data from previous weeks, months, and years. Analyzed bi-weekly P&L statements, looking for trends and variances in spending and budget reconciliation. Helped create and utilize declining budgets through expense, invoice, and petty cash tracking. Maintained great cost-reduction programs through efficient order and inventory practices. Performed regular market research of local areas (including competitor visits, sampling specials, and finding creative ways to survey customers) and created/utilized flyers, internet sites, external signs/banners, and local newspapers ads in order to reach targeted markets and potential customers. Assisted in finalizing implementation of new “Entertainment Package” feature, which was introduced to every corporate store across the United States and utilized many of my specific documents and policies/procedures.