Stephen Decker Email & Phone Number

Mountain View, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, Ca, Us

● Exceptional attention to detail, communication and collaboration skills.● Work in an Agile/Scrum/Kanban environment.● Analyze requirements, design, & review acceptance test criteria, develop & maintain test cases.● Tested cross platform on Android, iOS, & Web. Primary focus now is on backend services.● Led/coordinated QA effort for a number of major professional video and monetization projects.● Constantly working to improve the QA/Dev process.● Mentored new/junior/senior QA team members.● Dabbled in writing automated tests for some backend services.

Boston, Massachusetts, Us

● Used Jenkins to automate releases for internal mail template system● Started building an automated test environment with Jenkins and existing unit tests● Fixed fleet build tools that create and rename fleets● Overseeing/Guiding IVR team to make system improvements to assist with IVR release automation● Member of the on-call support team for all production systems● Trained DevOps team to perform and improve production releases

Boston, Massachusetts, Us

● Provided QA support for multiple major projects including: 1) Worked closely with internationalization team to lay groundwork for foreign language support 2) Tested code for internationalization, integration, and core team to successfully launch our presence in Spain 3) Integral member of the core team that began work on moving outdated infrastructure to a new platform● Collaborated with Engineering and IT to push major projects across the finish line● Responsible for a portion of training and internal team assistance● Deep familiarity with technical aspects of the zipcar application across multiple platforms● Implemented new source control branching scheme with Git● Responsible for all production code releases since April 2012● Drove release process improvements, such as better database job monitoring, scripts to reduce impact database jobs have on release upgrades● Adhoc troubleshooting production database releases with sqlplus● Deployed new Jenkins server for javascript development● Resolved permission and umask issues with Linux

Boston, Massachusetts, Us

● Technical Support for 350+ users via telephone, workstation interaction, and remote support technologies● Managing mobile device and office phone support● Implemented Request Tracker from CentOS install to production release● Travel to remote locations to update, maintain, and improve network setups● Help Desk authority on the Zipcar admin site● Overall support for Windows, Exchange, and Telco systems● Use Nagios to send, receive, and respond to alerts for various systems● Assisting with implementation and administration of Polycom experience● Building domain controllers and maintaining the AD environment

● Technical support of 300+ users via telephone, workstation interaction, and remote support technologies● Integral member of support staff that services 6,800+ calls annually● Maintenance and deployment of desktops, laptops, and workstations● Manage and support Quality Solutions● Responsible for training new Interns● Manage and maintain ghost images● Support technical needs for meetings and presentations

2003-2005● Managed 6-8 employees per shift● Handled customer questions, concerns and complaints, resolving all issues● Responsible for cash out of over $8,000 daily, balancing cash and check receiptsSales 2002-2006● Consistently exceeded sales goals● Trained new sales hires● Completed customer sales and purchases through POS system● Stocked and put together displays to help push products

Bachelor Of Science In Business Administration, Marketing

Associate'S Degree, Business Administration 2002-2005