Stephen Demone Email & Phone Number

Canada

Canada

Kanata, Ontario, Canada

Ottawa, Canada Area

Responsible for video storytelling, script-writing, production, content management/development, actor casting, approving music and assisting on art direction. From high-level productions like a corporate anniversary milestone and product launches to small-scale productions such as video tutorials that support customers, I am responsible for creating and managing a wide range of video (and virtual reality) projects and budgets.

Kanata

Responsible for developing compelling marketing content for Entrust Datacard’s target audience including blogs, website content, email campaigns, brochures, ebooks, video scripts, technical notes, knowledge based articles and more.

Performed the duties of a verification administrator including:• Validating the existence and status of international organizations• Validating the employment of contacts included within SSL Certificate requests• Validating the ownership of domains• Validating the existence of a physical place of business for international organizations• Led international customer service by being the primary liaison for overnight (overseas) customer interactions – was instrumental in the implementation of 24/7 service.Other duties of a verification administrator include:• Taking customer calls for issues and final verification• Writing emails to customers to explain issues and present resolutions* The above requires the balancing of providing customer service with the necessary securityprotocols employed in verification. * Performed the above in both French and EnglishHighlight: Awarded CEO Award of Excellence for role played in implementation of 24/7 Verification coverage in 2011.• Training employees, partners and customers in the verification process: developed and implemented a two-week training plan which involves developing the skills and knowledge of new hires in the area of Verification Administration. * Have trained in one-on-one and group settings, as well as formal and informal training environments, and overseas (was sent to oversee establishment of first remote Verification office in Reading, UK). * Developed all training material including manuals, training sessions on PowerPoint, training exercises, and designed verification-skill specific training programs for all areas of verification for new Verification employees, Partners, and customers.

Montreal

Writing pre-game previews and Game Threads for one of the top SBNation sites "Habs Eyes on the Prize".Creator of the first original Montreal Canadiens comic strip: "A Hockey City"

Education record

Bachelor Of Commerce (B.Com.), Marketing