I am a dedicated IT Professional with a wide-ranging ITSM skill-set with over 15 years progressive experience in a large complex enterprise environment. I am fluent in all aspects and methodologies of service delivery and service operation. I have extensive experience in Incident, Problem, Change, Asset and Knowledge Management. I have continually focused on developing excellent data analysis and business process improvement skills. A proven hands-on problem solver, I leverage Root Cause Analysis to identify key issues and design solutions that lead to cost-savings. Furthermore, I have exceptional planning and implementation capabilities, have been the solutions architect on several production systems and I am the author of many key service improvement initiatives.
Listed skills include Customer Service, Healthcare, Research, Hospitals, and 7 others.